Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: benhoetmer on April 25, 2012, 01:17:12 PM

Title: UCA 5.0 Console label incoming calls
Post by: benhoetmer on April 25, 2012, 01:17:12 PM

Hi,

currently i'm installing a UCA application with the Console licenses.
The customer is answering calls for companies and manage their agenda's

Now i want to configure NameTag Hunt groups for incoming calls so that the know with which company name they should answer the call.
So far i didn't get it working (name tag HG, ACD path with interflow, IP device only with reroute)

only alpha tagging is working ( Company_name, 0~01234568)
but i want to label the called number and not the calling number.

is there any way to get this right?