Messages

1

Mitel MiVoice Business/MCD/3300 / Re: "remove gateway error" on troubled 53xx phones/subnet

« on: March 29, 2011, 12:38:12 PM »

Sure!

Voice subnet = 192.168.84.0
subnet mask = 255.255.255.0
gateway = 192.168.84.1
Vlan 10, qos pri 6

Our 3300 is at 192.168.46.30

EDIT: I should also mention that the Sonicwall is that network's DHCP server.  Data scope on 192.168.48.0/24 and Voice scope on 192.168.84.0/24
Everywhere else on our network is being serviced by a Windows 2003 DHCP server. The DHCP options are identical on the Sonicwall and Windows DHCP server. And the phones boot/function - we're just experiencing "Jitter-sounding robot voice" along with the 'remove remote gateway' error.

Thanks!

2

Mitel MiVoice Business/MCD/3300 / Re: "remove gateway error" on troubled 53xx phones/subnet

« on: March 29, 2011, 12:02:56 PM »

Nobody has any ideas what this error means?  We have a VAR coming out today to take a look, I'll post back if we/they figure it out.

3

Mitel MiVoice Business/MCD/3300 / "remove gateway error" on troubled 53xx phones/subnet

« on: March 25, 2011, 12:30:25 PM »

We have a voice quality issue on one of our subnets/vlans passing through our Sonicwall. So far, we've isolated it to newer 5312 and 5324 phones.  Almost every time these phones boot, they show "remove gateway error" just before going to a ready state. The phones work ok (aside from the jitter sounding call quality).

Any ideas what "remove gateway error" means?