Topics

16

Mitel MiVoice Business/MCD/3300 / Converting phone extension to Hot Desk - Setup

« on: January 09, 2014, 01:19:24 PM »

I've been asked to convert a user to a Hot Desk user.  I am not familiar with how to set this up and could use a step-by-step guide.  I've spent the last hour or so looking through the HELP guide on the MCD, but it is not that user friendly.  Is there a link that provides this step-by-step setup?  Basically put, User A wants to use his extension in both the Corp office and regional office.

17

Mitel MiVoice Business/MCD/3300 / Transferred call rings but VM doesn't pick up

« on: January 07, 2014, 02:43:31 PM »

I have two phone extensions that when transferred by our operator rings, but VM doesn't pick up (external calls), yet when I dial the extension internally the call does go to VM.  Suggestions?