Topics

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Mitel MiVoice Business/MCD/3300 / One-Way audio on SIP trunk at remote location

« on: August 29, 2011, 04:22:13 PM »

I have a 3300 setup to do SIP with a local provider. Everything seems to be working well with the exception of ringing another device at a branch location on a different subnet.

If I have the DID resolve to an extension in Head Office it works fine. When I change the DID to ring a set in a branch location I get one-way audio.

I believe that the 5330 set is trying to talk to the IP address of the SIP Peer directly and not bridge the call through the Mitel 3300 controller.

Is there a way to force the call to only use the Mitel 3300 controller?

For example the call comes in on 1.1.1.1 and connects to my Mitel at 2.2.2.2. Mitel on 2.2.2.2 calls extension 3.3.3.3. I don't want 1.1.1.1 to talk to 3.3.3.3 directly. I want the Mitel 3300 at 2.2.2.2 to retain call control.

Any suggestions?

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Mitel MiVoice Business/MCD/3300 / Music on phone

« on: July 26, 2010, 09:53:28 AM »

Are we able to play music through the phone as we did with legacy PBXs?

I don't want music on hold. I want the user to be able to press a button or dial a feature access code and listen to a radio station.

Thanks.

3

Mitel MiVoice Business/MCD/3300 / SIP Trunk Delays when answering

« on: July 20, 2010, 05:08:17 PM »

We have Exchange and OCS integrated with our 3300s.

The only little bug I see is that when answering calls I have about a 4 second delay before I can hear the other person spleaking.

The same applies for the exchange sip trunk. When the call is transfered to exchange there is a few second delay before you hear the exchange auto attendant speaking.

Is there a setting to tell Mitel 3300 to immediatly connect the call?

Thanks.

4

Mitel MiVoice Business/MCD/3300 / Mitel 5448 PKM keys are disabled while in a call

« on: July 20, 2010, 04:59:06 PM »

We have a 3300 with our receptionists using 5324 sets with 2 5448 PKM expansions.

When they are in a call you cannot use the 5448 buttons unless it is a call transfer.

What we are trying to do is give them the ability to transfer to voicemail directly. What they do is press the transfer button, then press a speedcall to extension 1002 (this is the voicemail direct deposit extension) and then we would like them to press the button on the 5448. However they cannot. The buttons are disabled.

Anyway to keep the 5448 buttons enabled all of the time?

Also, is there a way to program one of the softkeys on the 5324 to send call transfer + 1002?

Thanks.

5

Mitel MiVoice Business/MCD/3300 / OCS 2007 R2 Integration - Use OC without Mitel Deskphone

« on: June 03, 2010, 02:04:31 PM »

We currently have OCS 2007 R2 installed and configured with the Mitel 3300 and Mitel LBG. We also have Exchange 2007 integrated. All works well.

However not all of our users have Mitel deskpnones. When a user does not have a deskphone or are not logged into a phone (hot desk user) the OC (Office Communicator) softphone will not receive the call.

Only when the users is logged into the Mitel system will they have the deskphone and OC simultaniously ring.

Any idea how to have OC ring when the user is not logged into the Mitel system?

Thanks.