Topics

1

Mitel MiVoice Business/MCD/3300 / Is there a way to hide the time on the phone extensions?

« on: March 31, 2019, 10:53:15 AM »

Hello,

Our 3300 controller is having a problem with getting the time correctly. It doesn't connect update with NTP and it can't be changed manually. Rebooted several times, no success.

Changed it via Group Admin Tool, nothing happened.

Tried to change it via System Properties > Sytem Settings > Date & Time, still no success. It just says "One or more errors were encountered during form validation".

Is there a way to hide the time on the phone extensions?

Tnanks,
Renante

2

Mitel MiVoice Business/MCD/3300 / Our Mitel CX 3300 suddenly refuses to make outgoing and incoming calls

« on: October 28, 2018, 08:30:03 AM »

Hello,

Please help.

Our Mitel CX 3300 has been working great for very long time but suddenly, it refuses to make outgoing nor accept incoming calls. Calling internally is working fine. So I contacted our ISDN provider to see if there's a problem and they told me that line is OK and advised to restart the PBX. They said line is but not sychronised and told me that there might be a problem with the T1/E1 module.

Before i restarted the PBX, the log showed that Digital link was absent. After I restarted, problem is still the same. But this time, log showed:

CHUB SERVICE PROVIDER CHubSP.cpp;1180 CHubSP::ReadSysId()->iButton Device appears to be missing

Internal calls fine but still can't make calls outside nor receive call from outside.

I noticed, the time on the IP phones are 3 hours ahead of the PABX!

What seems to be the problem?

How can I fix this? Is there anything I can do to fix this? Should I call my vendor?

Thanks!

3

Mitel MiVoice Business/MCD/3300 / Generating a report for missed calls

« on: July 09, 2017, 07:55:52 AM »

Hello,

Is there a way to generate a report of missed calls for an extension from a certain date using the Communications Director web console? Currently, I only generate missed calls by manually going to the extension itself using the Call History button.

Thanks!

4

Mitel MiVoice Business/MCD/3300 / Database Status Error and VTG_VM_ERROR on Mitel 3300

« on: February 26, 2017, 02:09:55 AM »

Dear Everyone,

I recently got this error message from my PBX. My phones are working fine. Can receive and make calls without problems. But, voicemail no longer works.

Database Status error
Alarm Level: Major

VTG_VM_ERROR
Alarm Level: Major

I called an authorised Mitel tech to troubleshoot but didn't help much as of the moment. He says, might change the Hard Drive and do a restore.

On the other hand, our original vendor no longer supports Mitel. So I am now trying to coordinate with a new vendor to move our license as their new authorised partner. Do I really need to do this to get full technical support from Mitel?

Can you anyone enlighten me?

Thanks!

5

Mitel MiVoice Business/MCD/3300 / My Mitel CX 3300 box stopped working! please help!

« on: November 20, 2016, 06:45:09 AM »

Hello,

Our Mitel box (3300 CX II) has been running fine for years, but just suddenly it stopped. Really don't know what happened but I can no longer access it via the web interface! Tried a hard before, no luck. Tried to reset, no luck. I can only ping it. At some point, I also thought the box might be rebooting itself. And the T1/E1 MMC module doesn't have any LED activity at all.

Please help! Any advice will be greatly appreciated.

6

Mitel MiVoice Business/MCD/3300 / Convert Wired IP Phones into wireless?

« on: August 03, 2015, 08:25:24 AM »

Hello Everyone,

Anybody here can enlighten me about this? I have spent a lot of time Googling about this and found that its possible on Cisco IP Phones. See link below:

http://www.cisco.com/c/dam/en/us/products/collateral/collaboration-endpoints/wireless-n-bridge-phone-adapters/c02-698058_prod_ov.pdf

Does this feature also available on Mitel devices?

My plan is, I have a Mitel 5340 in a conference room and I want them to be wireless.

Thanks for the advice!

Cheers,

7

Mitel MiVoice Business/MCD/3300 / Need help with short-code?

« on: April 08, 2015, 03:47:50 AM »

Hello everyone,

Newbie here..

I am trying to manage our Mitel CX 3300 PBX and I want to be able to apply a shortcode of a specific outgoing number.. is this doable? If so how?

Currently I am able to call outside by setting ARS Digits Dialed to 9123456

Can I assign, for example, dial 8 instead of having to input 9123456?

How can I do this?

Please help...

Thanks in advance!