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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: test_bench on June 22, 2008, 10:27:27 PM

Title: CallerID
Post by: test_bench on June 22, 2008, 10:27:27 PM

Hi,

We are having trouble presenting Caller ID to our handsets. As far as I know, all options are set correctly and Caller ID is enabled on the physical line.

What are the key points/areas to look at? Does it need to be done on the Trunk and ACD COS??

Thanks,
TB

Title: Re: CallerID
Post by: Mitel100 on June 23, 2008, 12:48:06 PM

What kind of sets are they? are you presented with a toggle key?

In the meantime, you need to make sure that the following is set in the relevant Class of Services:

Trunks (set to yes)
DASS II OLI/TLI Provided

Trunks (set to no)
ANI/DNIS/ISDN Number Delivery Trunk
Display ANI/ISDN Calling Number Only
Display ANI/DNIS/ISDN Calling/Called number

Sets (set to yes)
DASS II OLI/TLI Provided
Display ANI/ISDN Calling Number Only
Display ANI/DNIS/ISDN Calling/Called number

Sets (set to no)
ANI/DNIS/ISDN Number Delivery Trunk

If this still does not work, make sure that your provider is sending the CLI digits, do some CCS traces.

Title: Re: CallerID
Post by: ralph on June 23, 2008, 01:18:08 PM

Mitel100,

Quote

Trunks (set to no)
ANI/DNIS/ISDN Number Delivery Trunk

Are you shure about this?

I would think you'd need to set the trunks to deliver CLID.

Ralph

Title: Re: CallerID
Post by: Mitel100 on June 23, 2008, 03:22:30 PM

All the above is set to Mitel recomendations.

Title: Re: CallerID
Post by: test_bench on June 23, 2008, 09:16:24 PM

Hi Mitel100/Ralph,

All the options you suggested are set correctly (on Trunks, sets and ACD agents), however still no CallerID.

Does it make a difference that these phones are ACD agents?

I know that Caller ID is being presented as I have tested it prior to getting to the Mitel box. Is there a possibility that the Mitel hardware does not support Caller ID? Is there someway to check this? Lines are coming in on the 12 analog lines in the Mitel box and 8 lines on 2 x ASU II's. Regardless of if they come in via the Mitel box or the ASU II, Caller ID is not presented.

Regards,
TB

Title: Re: CallerID
Post by: Mitel100 on June 24, 2008, 04:56:03 AM

Make sure that the COS above is set to the ACD agents aswell.

A few questions:

What phones are you using for your ACD sets?
When you run your CCS trace, are you seeing the incoming CLI?

Title: Re: CallerID
Post by: ralph on June 24, 2008, 08:59:36 AM

I'm sure you must have checked this, but are you sure that CLID is being presented from the CO?
You can put you butt set on the line and listen for the little burst of data between the 1st and second rings.

Ralph

Title: Re: CallerID
Post by: test_bench on June 25, 2008, 12:10:51 AM

Hi Guys,

Thanks for your suggestions.

It turned out to be the CLASS Trunk option under CO Trunk Circuit Descriptor Assignment. Once this was changed to Yes, Caller ID was presented.

Note: This option does not say it requires a reboot, however it did not work until our system was rebooted. **

TB

Title: Re: CallerID
Post by: ralph on June 25, 2008, 11:48:31 AM

Ooops.  Forgot about that.  Thats what happens when your not in the field anymore.

Thanks for the update.
Ralph

Title: Re: CallerID
Post by: swilson on January 22, 2009, 01:44:29 PM

How do you enable caller id without using the DASS II OLI/TLI Provided option?