Topics

31

MiVoice Office 250/Mitel 5000 / Database programming 'flashes' after windows update

« on: December 19, 2017, 05:49:51 PM »

After installing the latest windows update last week, whenever I open database programming on my PC, the left hand column, which contains all the folder headings, flashes as I  pass the mouse cursor over it. It still works, but is really annoying and makes it difficult to work.
Has anyone else noticed this and if so is there a way to fix it?

32

MiVoice Office 250/Mitel 5000 / Live call monitoring

« on: November 07, 2017, 10:48:32 AM »

There have been a number of times when different customers of mine complain about calls not goinhg through or being cut off. I have seen other techs before, set up the diagnostics of the 5000, so that they could see live monitoring of calls coming into and going out of the system. You see the number dialled and details of where it has been routed in the 5000. Hpwever, I cannot seem to find any details on how to set this up.
It would have been useful in a number of my recent jobs.

Can anyone out there explain how to set up the diagnostics, so that I can see this information as it happens...
Thanks!

33

MiVoice Office 250/Mitel 5000 / Polycom soundstation 2 - using hook flash for record a call

« on: September 27, 2017, 04:56:51 PM »

My customer wants to be able to use the record a call feature on his analog polycom conference room phone.
However, it doesnt have a hook flash key to invoke the feature.
Does anyone know how to perform a hookflash on the polycom and then what to do to start the record a call?