Messages

1

MiVoice Office 250/Mitel 5000 / Re: How to show extension on Mitel 5330e devices

« on: October 27, 2023, 03:10:16 PM »

On 5330e phones, the extension shows on the top of the display along with the phone name (right below the date/time).
eg.  the top portion of the display will show "x1001         John D"  - where x1001 is the extension number

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel Music through Phone but not on hold.

« on: July 28, 2022, 11:05:21 AM »

69xx phones?
Use Algo 8301 to page automated announcements?

3

Mitel MiVoice Business/MCD/3300 / Re: Need Help With Upcoming Project

« on: April 05, 2022, 06:25:05 PM »

On the Mitel 3300 PBX go to the key programming of the SIP extension and add a multicall key with the same extension number as the primary DN.

4

Mitel MiVoice Business/MCD/3300 / Re: Need Help With Upcoming Project

« on: April 04, 2022, 11:57:46 AM »

Just a guess - program another appearance of the phone's extension (multicall key) on each SIP phone.

5

Mitel MiVoice Business/MCD/3300 / Re: Wake up calls

« on: November 24, 2021, 02:10:06 PM »

use feature code or front desk mailbox

6

MiVoice Office 250/Mitel 5000 / Re: 5sec Voice Mails - Can you get rid of them?

« on: November 18, 2021, 09:52:10 AM »

There is a Shortest Message Allowed option - default is 3 seconds - can be changed to max of 5 seconds.  Found in Voice Processor - Timers and Limits folder

7

Mitel Software Applications / Re: MiVoice Business and NuPoint Voicemail - "Message" Button not going to VM box

« on: October 13, 2021, 09:53:53 AM »

Upgrade MiCollab.  Release notes for MiVB 9.2 have minimum software level for MiCollab at 8.0 SP2 FP3

8

MiVoice Office 250/Mitel 5000 / Re: dect 112 on Mivoice 250 - No DTMF during calls

« on: June 23, 2021, 05:58:10 PM »

In the MIVO250 programming, the call configuration used for the 112 Dect devices, make sure that the DTMF Encoding settings is set for - RFC2833
Under the configuration of the SIP phones make sure DTMF Payload is set for 101

In the Dect 112 programming under Servers make sure the following are set
DTMF Signalling = RFC 2833
DTMF Payload Type = 101

9

MiVoice Office 250/Mitel 5000 / Re: Using Mitel Border Gateway w/ Mobile Clients

« on: January 13, 2021, 06:01:38 PM »

If you want to use the Phone Manager softphone app on your iOS or Android smartphones, then you don't need an MBG.
On your firewall, you just need to port forward ports 8185 (config info) and 8190 (softphone audio) to the Phone Manager server internal IP (not the MiVO 250).

**If you also plan on using the Phone Manager PC softphones remotely then you should use a VPN connection (which you already are doing) - the Phone Manager PC softphones connect using 5060 to the MiVO 250 and port forwarding 5060 to the MiVO 250 directly is not a good idea.

Attached the Phone Manager Mobile installation guide

10

MiVoice Office 250/Mitel 5000 / Re: Page Group Member Limit

« on: October 01, 2020, 12:48:51 PM »

Thanks Ace 
Is it better to use an extension list when putting a large number of phones in a single page group?  Or just add them all directly to the page zone?

11

MiVoice Office 250/Mitel 5000 / Page Group Member Limit

« on: September 30, 2020, 05:18:57 PM »

Replacing a 200ICP MX that has 65 phones and a PRI with a MiVO 250 with SIP trunks.
Re-using all the 5212/5224 phones.
Customer's environment requires paging over all phones for emergencies.
200ICP MX has a page group limit of 64.
MiVO 250 engineering guidelines state a PS-1 is required for 30+ members in a page group.  Doesn't mention how many members past 30 that a page group can have if a PS-1 is added.
Does anybody know how many members can be in a page group if a PS-1 is added?

12

MiVoice Office 250/Mitel 5000 / Re: Twinned call reset deskphone

« on: April 30, 2020, 03:18:14 PM »

What type of trunks?
What type of phone?
Is human-answer supervision on or off?

13

Mitel Software Applications / Re: NuPoint - UM-SMTP - From Address

« on: March 10, 2020, 03:53:27 PM »

In Nupoint go to "Smarthost Configuration" - it will give you two options:
1. Use the Mail Server User ID configured in the MSL server-manager
2. Let NuPoint determine the "From" address

14

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: MXOne and MS Teams

« on: February 20, 2020, 05:58:01 PM »

Call2Teams

15

MiVoice Office 250/Mitel 5000 / Re: Incoming caller ID not show up on the Report

« on: March 14, 2019, 06:44:45 PM »

System -> Maintenance -> SMDR -> change "Suppress Outside Party Number" to No
Incoming caller ID will show in the "Dialed Digits" column alongside the DNIS number