Messages

1

MiVoice Office 250/Mitel 5000 / Re: Remote 5224 hangs at "Set/ICP" display at set up

« on: July 25, 2011, 10:26:09 AM »

Dave - many thanks.  I've checked my IP address and now provided that info to our IT folks to see if they can use that to open things up. 

Will post the results of that once known.

Art

2

MiVoice Office 250/Mitel 5000 / Re: Remote 5224 hangs at "Set/ICP" display at set up

« on: July 24, 2011, 12:00:00 AM »

Have to admit that networking is not my strong suit, but just know that I am not using my Netgear switch from my previous location when I was on Comcast.

The phone is directly connected to Actiontec MI424WR.

Thank you everyone for continuing to try to help!

Art

3

MiVoice Office 250/Mitel 5000 / Re: Remote 5224 hangs at "Set/ICP" display at set up

« on: July 23, 2011, 12:45:34 PM »

Thanks...I had recently moved and it was working on the Comcast system through my Netgear swtich I had without any issue.  And I confirmed it does work when physically installed at the company office.  So, it coudl be something with the new ISP (CondoNet here in Seattle) and their network gear. 

That said, since connecting a laptop to the pass-thru on the phone does work, I'm not knowledgeable enough to know why that could work and still not the phone.

4

MiVoice Office 250/Mitel 5000 / Re: Remote 5224 hangs at "Set/ICP" display at set up

« on: July 22, 2011, 06:40:07 PM »

Well, after some business and personal travel I returned to my home office to again fight the battle of getting the 5224 connected...no luck so far.

1.  Have gone through the default reset process (several times)...no change
2.  have connected a laptop through the phone's pass-thru port and can easily get to the internet (so that seems to be telling me that the cable router isn't the problem)
3.  brought the phone in to the office of the company I work for, and while I wasn't present while it was done, the IT guy says it worked fine there.
4.  brought the phone home, used the cable that worked for the laptop, same problem.

Any other ideas please?

Thanks,

Art

5

MiVoice Office 250/Mitel 5000 / Re: Remote 5224 hangs at "Set/ICP" display at set up

« on: July 06, 2011, 11:58:32 PM »

Ralph,

I still find only the ability to see the values, not default them.  I do hate having to bother you again - is there a manual out there that describes the process?

Thanks,

Art

6

MiVoice Office 250/Mitel 5000 / Re: Remote 5224 hangs at "Set/ICP" display at set up

« on: July 06, 2011, 05:11:47 PM »

Ralph,

Thanks for the reply.  Sorry to be unsure as ot what to do next, but when I hold down 9 and reboot, it then asks if I wish to see Current Values.  I never find an option that says soemthing like "restore system defaults".  What next shoudl I be doing?

Thanks.

Art

7

MiVoice Office 250/Mitel 5000 / Re: Remote 5224 hangs at "Set/ICP" display at set up

« on: July 06, 2011, 01:15:41 PM »

Thank you...is what you propose different than running Configure Teleworker and Deleting current settings?  Have already done that and same results.

If there is soem other method of putting the phone back in to original default mode, please let me know how that is done.

8

MiVoice Office 250/Mitel 5000 / Remote 5224 hangs at "Set/ICP" display at set up

« on: July 06, 2011, 10:58:46 AM »

I telecommute and have been using this phone for several years while on both Qwest and Comcast internet systems.  Just moved and am now working off CondoInternet as the provider, using their provided ActionTec MI424WR router. 

During set up, it goes as far as the screen that has:

Set xxx.xxx.x.x (using x's to represent the numbers actually displayed)
ICP xx.xx.xxx.xxx (using x's to represent the numbers actually displayed)

Thoughts on what could be hanging things up?

Thanks!