Messages

91

Mitel MiVoice Business/MCD/3300 / Re: Call forwarding profile

« on: January 29, 2016, 09:54:23 AM »

They are stored in the Call Forwarding Profile form.  I have made changes and added forwards for people here.  When they returned to their desk they would go through the superkey to turn it back off.

92

Mitel MiVoice Business/MCD/3300 / Re: IP phone controller IP does not match current IP

« on: January 25, 2016, 11:50:26 AM »

Thank you boycey9, that is where I found it.

93

Mitel MiVoice Business/MCD/3300 / Re: Screen saver

« on: January 13, 2016, 04:14:29 PM »

Is this a screen saver you created?

94

Mitel MiVoice Business/MCD/3300 / Re: IP phone controller IP does not match current IP

« on: January 13, 2016, 09:19:02 AM »

wiseguy -   There is no resiliency setup for these phones.  I checked with the network people and they are telling me that the Cisco core switch has an entry that when the phones are plugged in and power up, they are identified as voice devices and sent over to the voice VLAN on the Cisco switch.

johnp -  If you are asking about recording calls on the embedded voicemail system, yes there are phones that are set up to record, but only a select few.

Thank you both for your responses.

Mark

95

Mitel MiVoice Business/MCD/3300 / IP phone controller IP does not match current IP

« on: January 12, 2016, 04:51:48 PM »

Good afternoon,

     I am looking at the 5330e IP phone settings and have noticed that the CUR CONTROLLER IP and the ICP IP ADDRESS do not match the current Mitel 3300 IP address.  The interesting part is that the phones are all working correctly.

     I have gone through the Mitel 3300 DHCP settings and do not see the incorrect address anywhere on the forms.  I am stumped as to where it could be picking up this wrong address, but yet the phones are all working correctly.

     Any suggestions? 

Thank you,

Mark

96

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 LAN Policy (QoS) question

« on: December 04, 2015, 10:04:30 AM »

Thank you for the information johnp.  The question I have was for the LAN Policy settings should these be set to what I am seeing in the Wireshark trace?  The two examples I had, the one with the Differentiated Services Codepoint: Default (0) is from the 3300 and the one with Differentiated Services Codepoint: Expedited Forwarding (46) is from the 5330e IP phone. 

I looked at the DHCP settings for the 3300 and it is showing that the phones should be getting a dscp of 44, but from the trace this does not seem to be the case.  I would like to change the LAN Policy on the 3300 to match the trace and see if the switch changes from Default (0) to (46).

Thank you,

Mark

97

Mitel MiVoice Business/MCD/3300 / Mitel 3300 LAN Policy (QoS) question

« on: December 03, 2015, 04:38:58 PM »

Hello,

     I have a Mitel 3300 here that has VoIP phone users reporting robotic calls.  We believe this to be a possible issue with the LAN Policy settings.  It is currently set as follows:

                                     DSCP [0-63]      L2 Priority [0-7]   
                Voice Media      44                        6         
                Voice Signalling   44                        6         
                Standard                0                        0

     I have checked the phones and can see that the DSCP is set for 46 and the L2 Priority is set for 5.

     My question is that should the above settings on the 3300 be changed to reflect what is on the phones?  I have a wireshark trace file that shows the phone has the 46 for the DSCP, but the 3300 has a 0. 

     Is my logic correct and that these setting should match and the LAN Policy screen controls what the 3300 is set for on the DSCP?

     Here are a couple of packets from the wireshark:

                        Internet Protocol Version 4, Src: 10.100.1.1xx, Dst: 10.100.1.2xx
                          0100 .... = Version: 4
                            .... 0101 = Header Length: 20 bytes
                         Differentiated Services Field: 0xb8 (DSCP: EF PHB, ECN: Not-ECT)
                        1011 10.. = Differentiated Services Codepoint: Expedited Forwarding (46)
                             .... ..00 = Explicit Congestion Notification: Not ECN-Capable Transport (0)
                          Total Length: 200

                          Internet Protocol Version 4, Src: 10.100.1.2xx, Dst: 10.100.1.1xx
                          0100 .... = Version: 4
                            .... 0101 = Header Length: 20 bytes
                            Differentiated Services Field: 0x00 (DSCP: CS0, ECN: Not-ECT)
                              0000 00.. = Differentiated Services Codepoint: Default (0)
                              .... ..00 = Explicit Congestion Notification: Not ECN-Capable Transport (0)

                              Total Length: 200


Thank you,

Mark

98

Mitel MiVoice Business/MCD/3300 / Re: Setting up DTS on an analog trunk

« on: October 06, 2015, 01:35:20 PM »

Sarond:  That was the way to go.  I used Explorer to access the settings and when I went to save I got the error message "DTS and Trunk service are mutually exclusive".

Thank you

99

Mitel MiVoice Business/MCD/3300 / Re: Setting up DTS on an analog trunk

« on: October 06, 2015, 12:44:54 PM »

sarond:  I will try Internet Explorer.  I have been using Firefox.

x-man:  Yes, the DTS server number has been set up.  When I try to edit the trunk, the drop down boxes are grayed out to change.

Thank you,

Mark

100

Mitel MiVoice Business/MCD/3300 / Setting up DTS on an analog trunk

« on: October 05, 2015, 11:12:15 AM »

Hello,

     I am trying to set up DTS on an analog line in a 3300.  It has release level 7.0 SP1 PR1 and software load 13.0.1.28.  The analog trunk that I would like to use does not have the DTS service number set.  When I attempt to make the change it does not hold and does not appear to give me any type of error.  I did try and busy out the trunk and make the change, but this also did not take.  I am thinking the trunk is linked or something else along the way of busying out the trunk. 

     Any suggestions would be greatly appreciated.

Thank you,

Mark