Messages

31

Mitel MiVoice Business/MCD/3300 / Re: Help with CCS trace

« on: October 10, 2018, 11:15:55 AM »

Check the Trunk Attributes form.  The trunk service number that you are using you will want to check "Dial in Trunks Incoming Digit Modification - Absorb".  This should have a 0 if you are not absorbing.  The note says if it is left blank calls will fail.

32

Mitel MiVoice Business/MCD/3300 / Re: Voice Mail Admin

« on: September 04, 2018, 05:00:15 PM »

In order to access it here, dial the voice mail group number (i.e. 5000).  In my case if I dial it from my phone with a voice mail account, it asks for my password.  I press the * button and it then prompts for a mailbox number.  Enter the 9999 and it should say welcome to the administrator account, please enter the password.

Hope this helps.

Mark

33

Mitel MiVoice Business/MCD/3300 / Re: Direct Inward Dialing Service - Changing the DN

« on: July 25, 2018, 03:29:30 PM »

If you don't find it in the speed dial like acejavelin said, you might want to check the Call Rerouting Alternatives.  You will be looking for the Directory Number column that shows where the calls are going to now.  The DID might be coming in as a 4 or 5 digit number and rerouted from another.  Hope this helps.

34

Mitel MiVoice Business/MCD/3300 / Delete outgoing VM message

« on: June 06, 2018, 11:43:09 AM »

Is there a way to delete the outgoing voice mailbox message without deleting the account?  This is an embedded voicemail system on a 3300 switch.

35

Mitel MiVoice Business/MCD/3300 / Re: Speed Dial - Hide outside number

« on: May 04, 2018, 01:11:18 PM »

When you dial the 4 digit extension for the speed dial, it changes to show the external number that is being dialed.  I am looking to prevent this external number from being displayed on the 5330e phone.

36

Mitel MiVoice Business/MCD/3300 / Speed Dial - Hide outside number

« on: May 03, 2018, 11:45:55 AM »

I have a speed dial setup on a Mitel 3300.  The speed dial works, but I would like to hide the outside number that it is dialing.  I set up an entry in the telephone directory, but it did not display the entry.

Thank  you,

Mark

37

Mitel MiVoice Business/MCD/3300 / Re: Don't know how to shutoff report in the Maintenance Command form

« on: April 17, 2018, 10:50:17 AM »

Looks like an EDT Trace to me.  The command EDT TRACE TSP L2L3 {cabinet shelf slot port} of your PRI should shut it off.

38

Mitel MiVoice Business/MCD/3300 / Re: Maintenance Commands History clearing out

« on: November 10, 2017, 11:51:52 AM »

Hi Ralph, thank you for responding.  I was wondering if I would have to look for someone trying to erase their tracks after getting into the system.  I have changed all the default passwords that I could find on the system last time.  We found someone was accessing and dialing numbers through the system voicemail.  I did check the logs for any changes and found nothing. 

I think you might be right, we may need to tag this a Mitel mystery.

Mark

39

Mitel MiVoice Business/MCD/3300 / Maintenance Commands History clearing out

« on: November 10, 2017, 09:44:03 AM »

I was wondering if anyone else has seen this.  I logged into the 3300 this morning and went into the Maintenance Commands and when I selected my history, it was empty.  It has been a little while since I have seen this and brushed it off because it was right around an upgrade.  There have been no upgrades since and it just cleared today.  Any thoughts on why this is happening?  It even again cleared my commands from this morning.

Thank you

40

Mitel MiVoice Business/MCD/3300 / Caller ID - Spectrum Cisco 2900

« on: October 24, 2017, 04:41:24 PM »

Has anyone sent caller ID out to a Cisco 2900 PRI/SIP box?  Are there any settings on the Mitel side for sending caller ID that might need to be changed?  I currently have the ability to change the caller ID being sent with my current PRI provider, so I do know it works in the Mitel.  I just cannot remember if there are any PRI/ISDN settings that might need to be changed.  I did determine that the ability to restrict the caller ID being sent does work.  If I put in the code to do this, the caller will see restricted on the far end.

Thank you,

Mark

41

Mitel MiVoice Business/MCD/3300 / Re: ISDN Inward Dialing Modification

« on: September 22, 2017, 09:24:32 AM »

Thank you sarond!   

42

Mitel MiVoice Business/MCD/3300 / ISDN Inward Dialing Modification

« on: September 22, 2017, 09:03:17 AM »

I am looking at switching PRI lines and the new carrier will be sending 11 digits.  The current carrier is sending 4 digits.  I have looked in the forms and when I look at the ISDN Called/Calling Party Inward Dialing Modification form it says they are for the E1 ISDN.  Where should I look for the PRI lines here to achieve this?

Thank you,
Mark

43

Mitel MiVoice Business/MCD/3300 / Re: Spectrum or Charter PRI lines

« on: September 15, 2017, 03:55:17 PM »

Any issues with them?  Tips or gotchas when getting set up with them?  We are moving towards replacing our existing PRI lines.

I am also trying to find out from them if it is possible to block caller ID per call.  My current PRI lines allow this.

Thank you.

44

Mitel MiVoice Business/MCD/3300 / Spectrum or Charter PRI lines

« on: September 15, 2017, 03:33:44 PM »

Anyone using Spectrum or Charter PRI lines on their switch?

45

Mitel MiVoice Business/MCD/3300 / Re: Transferring calls to voicemail

« on: August 01, 2017, 01:05:41 PM »

Thank you for the response x-man.  That is what I was thinking, I just find it strange that you cannot direct the call.  I did find where you can use the transfer button and possibly transfer the call directly to the voicemail.