Messages

31

Mitel MiVoice Business/MCD/3300 / Re: 5304 can't pick up call on multicall line

« on: January 11, 2018, 09:46:49 AM »

When either of the multicall lines on that phone rings, the corresponding multicall key doesn't flash; the prime DN button flashes.  This appears to be as designed.  Interestingly, for one multicall line, I can press that multicall button when that line rings, and the call is connected just fine.  The call display shows the name of the caller.  However, on the non-working multicall key, the call display shows "From x277", where 277 is the DN of the multicall line.  When I try to press that multicall key, I get a few rapidly blinking dial tones, then a solid dial tone.

32

Mitel MiVoice Business/MCD/3300 / 5304 can't pick up call on multicall line

« on: January 11, 2018, 09:07:13 AM »

This is a weird one.  I have a 5304 that has two multicall lines as well as the prime DN.  When I call the multicall number, other phones can pick it up, but not this one.  When I try to pick up the call, I hear a dial tone!  There's no DND set on the phone, and nothing different about this configuration.  What am I missing?

33

Mitel Software Applications / Re: Moving MBG from Server-gateway mode to LAN mode

« on: December 06, 2017, 01:48:13 PM »

I reconfigured, and the trick was to not assign an IP to the WAN interface.  That looks like it works.... until you make a call.  The called line rings, but when you pick it up, the call is dropped with a busy signal sent to the caller.  I'm tapping the connectivity between the MBG and the service provider, and the MBG is sending a '500 Server Internal Error' at the time that the call is dropped. 

34

Mitel Software Applications / Re: Moving MBG from Server-gateway mode to LAN mode

« on: December 06, 2017, 10:55:34 AM »

I just tried DMZ mode, and the MBG doesn't seem to attempt to communicate using its LAN interface.  The SIP trunking status shows "non-INVITE transaction failure" when the WAN interface is disabled. Does it make sense to have LAN IPs on both the LAN and WAN interfaces, and let the firewall perform NAT on the WAN side?

35

Mitel Software Applications / Moving MBG from Server-gateway mode to LAN mode

« on: December 05, 2017, 04:09:40 PM »

We have two physical MBGs that are only responsible for SIP trunking duties.  They are both currently exposed directly to the internet.  We would like to virtualize one of them, and to do so we need to move it behind our enterprise firewall (a pair of Fortigate 1000Ds).  I set up the incoming/outgoing firewall rules using a VIP and NAT (respectively)*, and changed the network profile to LAN mode.  I see that the RTP streaming IPs are now both set to the LAN IP.  The SIP trunking status looks OK (green checkmark!), but I can't make any calls through that MBG (I just get a busy signal).  I'm snooping traffic from that MBG, and it doesn't appear to be communicating with the service provider.  If I replace the MBG with a workstation configured with the same IP, it has internet access. 

When I make the switch to LAN mode, I disconnect the WAN NIC on the MBG to make sure traffic goes out the LAN interface.  Curiously, this breaks the internet connectivity test.  Should I perhaps configure the LAN IP on the NIC known as WAN, and use that instead?   

Any clues? 

*As per the MBG Engineering Guidelines:
EXT to INT: TCP/UDP 5060, UDP 20,000-31,000 (using a Virtual IP pointing to the MBG LAN IP)
INT to EXT: TCP/UDP 5060, HTTPS, SSH, UDP 1024 - 65535

36

Mitel SX200, SX2000, and older SX platforms / Re: Can the 200ICP provide a CPC disconnect?

« on: July 07, 2017, 11:51:22 AM »

That totally worked.  Thanks so much!

37

Mitel SX200, SX2000, and older SX platforms / Can the 200ICP provide a CPC disconnect?

« on: July 07, 2017, 10:30:21 AM »

I'm deploying some Talkaphone emergency phones on my 200ICP.  The phone dials an extension hosted on a 3300, and the call works as expected.  However, when the remote party hangs up, the line stays open on the phone.  There is a fast-busy, then eventually the phone's timer expires and it hangs up.  Talkaphone support tells me their phones need a CPC.  Can the 200ICP provide this?  They also mention I could use a Viking CPC-1, which I may have to use if I can't get this to work.

From the device manual:"If connected to a PBX, your extension must provide:  at least 24 Volts at 20 mA off-hook (no current is drawn on-hook) either a disconnect pulse (voltage drop at end of call) or 30-seconds of silence after hang-up (no re-order or howler feature)."

Any ideas?

Thanks in advance!

38

Mitel MiVoice Business/MCD/3300 / Re: Can we clear an audit failure without a restore?

« on: February 12, 2016, 11:46:50 AM »

That's a great suggestion.  Thanks!

39

Mitel MiVoice Business/MCD/3300 / Can we clear an audit failure without a restore?

« on: February 12, 2016, 09:17:17 AM »

We have a 3300 clustered with a VMCD instance, both running 7.0 PR1.  The 3300 has an audit failure alarm.  There are no problems reported when we run a DBMS CHECK FULL, and a DATABASE AUDIT results in "Database audit succeeded".  We can't make a backup: "Backup Fail".  The documentation suggests this can only be cleared with a database restore.  We reset the system this morning but the alarm persists.  Does anyone know a way around this?

40

Mitel MiVoice Business/MCD/3300 / Re: Conferencing suddenly stopped working site-wide (internal and external)

« on: June 12, 2015, 03:32:57 PM »

Thanks Lundah.  There's nothing conclusive in the logs, but our vendor suspects it's a problem with the echo canceller card.  We'll swap it out and see if that fixes it.  I'll report back.

41

Mitel MiVoice Business/MCD/3300 / Conferencing suddenly stopped working site-wide (internal and external)

« on: June 08, 2015, 01:12:03 PM »

A few weeks ago, conferencing stopped working for all users on 5312/5212 and 5304 sets.  Interestingly, it still works for users on 5340 sets. 

When Alice presses the trans/conf button while on a call with Bob, she is able to dial Carol and talk to her.  But when she presses the button again, there is no incoming/outgoing audio, even though the screen shows 3 PARTY CONF.

The 3300 has been rebooted since this started, and that has no effect.

I made sure that the System Options fields were set correctly:

Code: [Select]

Maximum CO Trunks In A Conference 3
Maximum Parties In A Conference 5
Maximum Trunks In A Conference 4
Any thoughts?

42

Mitel MiVoice Business/MCD/3300 / Re: What do you recommend for an IP console?

« on: March 26, 2015, 02:48:39 PM »

Thanks, I'll take a look!

43

Mitel MiVoice Business/MCD/3300 / What do you recommend for an IP console?

« on: March 26, 2015, 01:54:38 PM »

Can anyone comment on experiences using the 5550 or 5540 consoles?  Is there one that you'd recommend over the other?

Also, what about using a 5340 as a console?  One notable drawback is that operators would have to press an extra key (transfer) instead of simply typing the extension to transfer calls. 

We currently use a Superconsole 1000.

44

Mitel MiVoice Business/MCD/3300 / Re: Two apparent bugs in 7.0PR1

« on: March 19, 2015, 10:43:19 AM »

The user group itself also has a much more active web forum that is full of advice from many longtime Mitel customers. Far better than the weak boards on MOL.

We've been looking for this for a long time.  Do you have a link?

45

Mitel MiVoice Business/MCD/3300 / t.38 fax error

« on: October 22, 2014, 04:28:38 PM »

We have been using fax over SIP trunks through SIP converter boxes (Cisco ATA-122) without using t.38.  DID numbers point to internal extensions assigned to the SIP boxes.  Completion rates are OK, not great.  We have t.38 licenses, so I thought I'd try it out.  I followed the instructions in the on-line help (see attached file for these instructions), but I'm getting the following error in the log:

   Port:11930f90 Failed to Apply Policies.Most likely T38 is not allowed in the zoning plan. (substate 7)

The error only shows up when I enable t.38 in the SIP boxes.  Has anyone seen anything similar?

Release level: 7.0 PR1
Active software load: 13.0.0.83