Messages

31

MiVoice Office 250/Mitel 5000 / Re: email Notifications for Alarms

« on: May 03, 2019, 02:31:25 PM »

You need to use the SAD tool to setup notification on the specific alarms you want notified. As well as all the other things you have done

32

MiVoice Office 250/Mitel 5000 / Re: Busy signal with IC calls

« on: April 05, 2019, 01:32:59 PM »

Possibly consider changing the "Audio for Calls Camped onto this Device" to something other than a ringback.
Then people have another indicator that they are camped on instead of ringing the phone.

33

MiVoice Office 250/Mitel 5000 / Re: Mitel Direct Dial Ring Group

« on: March 21, 2019, 02:11:15 PM »

You need to set the SIP trunk to go to the CRT. Generally this is setup by default.


The CRT is under system>Trunk Related>Call routing tables
This is a top down list so make sure that your phone number is above the E and *. Just direct it to the Hunt group you have setup.

34

MiVoice Office 250/Mitel 5000 / Re: can not CFWD 6940

« on: February 27, 2019, 05:12:50 PM »

I think the confusion here is that Hunt groups ignore the forwarding of phones. The issue of it being a SIP phone is irrelevant for that.

If you set a direct line to that phone you should be able to forward it.

If you set the phone to forward to an internal extension and call it from another phone does it work?

35

MiVoice Office 250/Mitel 5000 / Busy Light indicator

« on: February 26, 2019, 10:43:42 AM »

I have a customer with a reception phone and Jabra wireless headset.
They want a light that will let people know when the receptionist is on the phone so people stop trying to talk to them.
I have seen options for old fashioned analog devices but they are using all IP phones.

Any ideas?

36

MiVoice Office 250/Mitel 5000 / Overhead Paging system

« on: November 19, 2018, 12:15:16 PM »

I have a customer that wants a overhead paging system of some kind. Doesn't need to ring.
They need it to cover a smallish area, I think.
Any recommendations?

37

MiVoice Office 250/Mitel 5000 / Re: external callers connected

« on: November 19, 2018, 10:22:01 AM »

For more clarification.

This customer is using Loop Start lines and is in a very small Rural town about 100 km from my office.
They are running 6.3.6.21

38

MiVoice Office 250/Mitel 5000 / external callers connected

« on: November 19, 2018, 10:16:15 AM »

I was told about a strange issue and am not even sure where to start checking.

My experience was this…
 

    Dial [customer number] from [cell phone] on November 16th at 10:48 AM
    Wait for IVR prompt
    Dial 207 to connect with extension 207

 
Here’s where the strange part comes in…
 
Instead of being connected with extension 207, I was connected with another external inbound caller who was also dialing into the system. I was not connected with any internal extension (seemingly).


Anyone encounter something like this before or know what might cause it?

39

MiVoice Office 250/Mitel 5000 / Re: Unable to start session. The required version of DB Programming is not installed

« on: October 26, 2018, 02:06:29 PM »

Those are the same thing.
The DB Programming is the more correct version number that you are looking for.

My recommendation would be to go to Mitel website and download all the DB plugins for version 6.0 that are available.
You can just install them over the other versions as they do not cause a conflict.

Also for future upgrades you can do the same thing and just install the newest version without doing any uninstall stuff.

40

MiVoice Office 250/Mitel 5000 / Re: Auto Hotdesk Login Button

« on: October 17, 2018, 02:48:32 PM »

Put the DB programming into On-Line Monitor and that menu option will appear. Be careful as this by-passes the restrictions in the system.

Go into system-->Device and Feature codes-->Phones-->Ext-->Speed Dial Numbers and you can modify the speed dial keys with your keyboad.

41

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 SYS ALARM #28 VM : VM APP SYNC FAIL

« on: October 10, 2018, 11:17:21 AM »

Those 2 phones are set as administrator phones, so they get system alarms.

They can enter the alarm clear feature code to make that go away, or can use the buttons on the front of the mitel box to clear it.

Or you can give the system a reboot, which might clear the actual problem as well.

42

MiVoice Office 250/Mitel 5000 / Re: Intermitten vm to email issue

« on: October 09, 2018, 11:11:07 AM »

I can't think of a good reason not to use the different server. I just used the ones the IT guy told me to use.

This system had a power failure on Thursday and everything seems to be working correctly now.

43

MiVoice Office 250/Mitel 5000 / Re: Remote 5300 IP Phones on 6.2 software?

« on: October 09, 2018, 10:23:41 AM »

I have done lots of them. As long as the ports are open there is no issue.

I have attached a quick summery one of our techs put together.

44

MiVoice Office 250/Mitel 5000 / Re: Intermitten vm to email issue

« on: October 09, 2018, 10:20:01 AM »

They are using forward and copy. I was unable to get the Enhanced Integration working with the two factor authentication.

Using smtp.google.com

Port 587


All the times I could find have the same issue. The customer is identifying the issue based on the message left on the phone and not in their email.

45

MiVoice Office 250/Mitel 5000 / Re: Multiple Mitel 5320 and 5330 hand sets stuck at "Use Hold Key To Send Pin"

« on: October 05, 2018, 10:45:03 AM »

I advise against using the replace code.
I have had it work for a short time and then after a system reset it reverts to the old MACS.
I always clear the MAC as per MAgye and have never had issues with that.

I did once have a phone that was build with the menu and hold buttons put in backwards. Was hard to explain that to a customer...