Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: BlackSunshine on May 11, 2017, 02:57:19 PM
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I have new customer that has 10 digit dialing. When the press redial on 8568 or try to dial from Logs it only dial 7 digits. I have set a Home Area Code in the dialing plan along with adding 304 to the allowed area codes in user group 1 of Numbering plan ...still won't dial but 7 digits...I did restart call processing too...any ideas?
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How about your SYSTEM/NUMBERING PLAN/AREA FLAGS? We can use 7 or 10 digit local, so my flags are set to YES for OFFICE CODES AS AREA CODES and AREA CODES AS OFFICE CODES, other 3 are NO.
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My settings
Office Codes used as area codes-yes
Area Codes used as Office Codes-yes
Local 7/10 digit dialing-yes
Toll digit allowed on toll local calls-no
Toll digit required on toll long distance-no
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Try changing that LOCAL 7/10 digit dialing to NO. I know it's counterintuitive but that's what has worked for me. Can you dial local number as 10 digits from a phone okay? Is your OUTGOING at the station 97000 (ARS), not 92001 (default trunk group). Take a look at the ROUTE GROUPS and FACILITY GROUPS in NUMBERING PLAN, make sure local ROUTE GROUP includes both NXXXXXX and <Local Area Code>XXXXXXX. and that local FACILITY GROUP includes ECHO AREA CODE as first rule, then ECHO LOCAL ADDRESS (or could use ADD <local area code> as first rule, then ECHO LOCAL ADDRESS instead).
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I would be interested to know if you've found a solution because I'm having the same problem. I've tried all the same things with no success. The phone call goes through just fine, but the redial is broken. The display of the phone stops displaying the entire number dialed, and only shows the last three digits. Put a 1 in front of it and the display shows all 11 digits but the call is not completed because a 1 is not necessary in front of the area code.
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It was never fixed for me either. I was told by support that I will have to build ARS to fix which I haven't had a chance to do yet. If you find a work around ARS let me know
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I've tried everything suggested on the forums to no avail. I'm only having trouble with 8568 digital phones. If business ever slows down to the point where I can catch my breath, I'll open a ticket with Mitel and let you know if I find a solution.