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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: berkley on October 04, 2016, 08:51:23 PM

Title: Calls Ring on Call key 2
Post by: berkley on October 04, 2016, 08:51:23 PM

I have non ACD Groups. Is there a way to not have calls ring on call key 2? They just want it to light and show the CID. Is this possible or is there another option I may need to use?

Thanks to everyone who takes a look.

Title: Re: Calls Ring on Call key 2
Post by: Tech Electronics on October 04, 2016, 10:23:34 PM

Berkley,

Unfortunately any call sent a to phone will ring that phone as long as it is idle. Since you are asking about Call Key 2 then you are implying that Call Key 1 is in use and therefore they would get a camp-on notification tone to alert them that there is a second call waiting on their phone which would then light their Call Key 2.

Is that what you are referring to?

Thanks,

TE

Title: Re: Calls Ring on Call key 2
Post by: berkley on October 05, 2016, 08:03:53 AM

Yes that is it exactly.

Title: Re: Calls Ring on Call key 2
Post by: Tech Electronics on October 05, 2016, 08:27:00 AM

Berkley,

Oh, well if that is the case then just turn off Hunt Group Camp-On Notifications if you just want it for those types of calls otherwise turn off Camp-On Indications which shuts it down for all call types; this is a per station flag not a system flag.

Thanks,

TE

Title: Re: Calls Ring on Call key 2
Post by: berkley on October 06, 2016, 09:19:45 PM

Thank you for the info. I really appreciate it.