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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: KeysTech on October 17, 2019, 06:15:05 PM

Title: Multiple Ring (Day) -vs- STAR
Post by: KeysTech on October 17, 2019, 06:15:05 PM
I think I may be over complicating something so wanted to toss it out there.

A small restaurant I put an HX5000 into has eight phones, that when an inbound call comes in, they all ring.    Works for them as any waitress can grab the phone.

They want a single voicemail box, so that if they are busy and no one answers the call gets answered.    No call routing, just a simple / single mail box what hits the indicator light on all eight extensions.

What is the best way for a multiple ring situation to share one box?   I tried setting each phone to no ans/busy to go to the box, but that didn't work.

The follow-up is that the restaurant is closed two days a week, was thinking about using STAR for those days, would that that higher priority over a no-ans scenario?
Title: Re: Multiple Ring (Day) -vs- STAR
Post by: DND ON on October 17, 2019, 06:28:43 PM
You need to change that Multiple Ring to Single Ring, and put that extension list into a hunt group which recalls to a mailbox associated with one of the phones. You can use DEE to light the lamp on four phones, but not eight.

You can point the CO Trunk Group to a STAR with the default CRA playing a closed message. Add routing rules for the specific hours they are open, and send those calls to a CRA that times out to the hunt group.

Just remember that unless you add a night mode key, the users can't override the STAR. For this reason, I rarely use STAR applications.