Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: BlackSunshine on August 22, 2017, 10:08:53 PM

Title: Finding what feature is enabled on phone?
Post by: BlackSunshine on August 22, 2017, 10:08:53 PM

Had a customer call this morning with phone not ringing.   I believe it had DND enabled but they said not.  What is the best way to see what feature is enabled in system admin /diagnostic.  I was able to get the to do feature 394 to fix

Title: Re: Finding what feature is enabled on phone?
Post by: DND ON on August 22, 2017, 11:05:19 PM

In database programming, look at the station flags to see which are enabled. In System Monitoring, look under the Resource & Device Info tab to see if the phone is in DND or logged out of an ACD. You can also reset a phone remotely there.