Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dan231 on July 20, 2017, 09:59:46 AM

Title: MiCollab / Mitel 5000 system
Post by: dan231 on July 20, 2017, 09:59:46 AM

Is there anyway, short of changing a users password and login in as them, for an admin to behind the scenes change a users setting.

Example: user left for PTO, shows still logged in, etc..

Title: Re: MiCollab / Mitel 5000 system
Post by: magnus on July 20, 2017, 10:48:29 AM

Off the top of my head there is this capability with the Team leader license on the phone manager.

Title: Re: MiCollab / Mitel 5000 system
Post by: Tech Electronics on July 20, 2017, 11:21:47 AM

dan231,

What exactly are you referring to being logged in? The phone into an ACD group, hot desk, or the client?

Thanks,

TE

Title: Re: MiCollab / Mitel 5000 system
Post by: dan231 on July 20, 2017, 11:24:53 AM

We don't have any special licensing.  I am just lokgin for a way to change user settings - not necessarily if they are logged in or not.  A different use case if what if someone adds a comment that is inappropriate?

Title: Re: MiCollab / Mitel 5000 system
Post by: Tech Electronics on July 20, 2017, 12:34:49 PM

dan231,

Alright, so you aren't looking at anything but the MiCollab Client so there is nothing that is really specific to the MiVO-250. Unfortunately I do not know the MiCollab Client well enough to answer your question, but if I had to guess I would say, "No, there isn't a way to do that without logging into their client."

Sorry,

TE

Title: Re: MiCollab / Mitel 5000 system
Post by: dan231 on July 20, 2017, 12:43:46 PM

figured as much, but had to ask.  Thanks!

Title: Re: MiCollab / Mitel 5000 system
Post by: acejavelin on July 21, 2017, 09:23:24 AM

You can only do this for a user from the MiCollab Client Attendant Console (formerly UCA console), but that requires a special license and is intended for central answering positions as a replacement for the Attendant Console (don't use it on the 5000, please, you will hate yourself for it)... Otherwise the user would have change their MiCollab presense, you can't change it in the server or through some special login.

Title: Re: MiCollab / Mitel 5000 system
Post by: dan231 on July 21, 2017, 09:24:16 AM

Quote from: acejavelin on July 21, 2017, 09:23:24 AM

You can only do this for a user from the MiCollab Client Attendant Console (formerly UCA console), but that requires a special license and is intended for central answering positions as a replacement for the Attendant Console (don't use it on the 5000, please, you will hate yourself for it)... Otherwise the user would have change their MiCollab presense, you can't change it in the server or through some special login.

Thanks for the confirmation.