Messages

31

Mitel MiVoice Business/MCD/3300 / Error Log

« on: March 24, 2017, 08:52:45 AM »

Hello to everyone. I have this appearing in my logs.

32

MiVoice Office 250/Mitel 5000 / Re: Delay when calls are answered and when caller can hear

« on: February 27, 2017, 06:06:55 PM »

Thank you for the info I'll check it in the am and let you know what I find.

33

MiVoice Office 250/Mitel 5000 / Re: Delay when calls are answered and when caller can hear

« on: February 24, 2017, 07:13:40 PM »

Some users are using Mitel headsets, but not all, and last time I was there the CID was working. I sent an email to find out if CID is still working.

34

MiVoice Office 250/Mitel 5000 / Delay when calls are answered and when caller can hear

« on: February 23, 2017, 09:56:45 AM »

When employee,  answers the phone and introduces themselves to the caller, i.e.. thank you for calling xyz co, this is john, the caller only hears the name john and the first part.

These are analog trunks. Software version is 6.1.3.27

Thank you for any help!!

35

MiVoice Office 250/Mitel 5000 / Outside Directory

« on: January 06, 2017, 11:32:22 AM »

What is the outside directory and can a user edit it? When you press it the phone gives error and displays no dir entries available.

Thanks!

36

MiVoice Office 250/Mitel 5000 / Re: Installation of Administration Application on Windows 10

« on: November 08, 2016, 08:42:39 AM »

Occasionally I have to right click and run as administrator to get it to install on windows 10. Haven't found a rhyme or reason as to why I do sometimes and not others.

37

MiVoice Office 250/Mitel 5000 / Re: Calls Ring on Call key 2

« on: October 06, 2016, 09:19:45 PM »

Thank you for the info. I really appreciate it.

38

MiVoice Office 250/Mitel 5000 / Re: Calls Ring on Call key 2

« on: October 05, 2016, 08:03:53 AM »

Yes that is it exactly.

39

MiVoice Office 250/Mitel 5000 / Calls Ring on Call key 2

« on: October 04, 2016, 08:51:23 PM »

I have non ACD Groups. Is there a way to not have calls ring on call key 2? They just want it to light and show the CID. Is this possible or is there another option I may need to use?

Thanks to everyone who takes a look.

40

MiVoice Office 250/Mitel 5000 / UC360 wireless HDMI adapter

« on: September 20, 2016, 11:30:17 AM »

Has anyone had any luck using a wireless HDMI adapter? If so what bands/ model?

Thanks for any help!

41

Mitel MiVoice Business/MCD/3300 / Fax on single line port through pri

« on: September 08, 2016, 10:37:08 AM »

I have a 3300 running version 6.0. On the fax it disconnects on a long distance send. It receives without issue. We have checked the cor and it is programmed just like others and cos also. We have swapped plids and also the machine and it still happens. I think its a telco issue but wanted to post here for you ideas.

As always thankyou and your help is awesome!

42

MiVoice Office 250/Mitel 5000 / Re: system admin and diagnostics incorect password

« on: August 30, 2016, 06:43:52 AM »

Not sure what changed but this morning logged right in. Ummmmm

43

MiVoice Office 250/Mitel 5000 / system admin and diagnostics incorect password

« on: August 29, 2016, 03:04:38 PM »

I have a 250 running 6.1.4.64. I can log into system programming but maint & diag tool tells me the password is incorrect. Is there a way to update just that password?

Thanks for your help!

44

MiVoice Office 250/Mitel 5000 / Re: Custumer wants to select outbound cid on pri

« on: August 02, 2016, 01:29:02 PM »

I apologize for taking so long to get back.
I ended up using the phantom extensions and put a button on the extension to choose.

45

MiVoice Office 250/Mitel 5000 / Re: Licensce error

« on: August 02, 2016, 01:25:16 PM »

I had to call Tech Support and they sent it via ftp. They said  they think it is an issue with their email service.

Thanks to everyone who took a look.