Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mayerfeld on September 14, 2011, 05:39:34 PM
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Newbie question: Can I find a record of who placed a certain call? 911 got dialed and I'd like to figure out from what extension.
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It is is set to emergency in ars it should make a log in Maintance and Diagnostic logs on who called.
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You can also configure the system to alert an attendant or IP phone when someone makes an Emergency call. It is called Emergency Services Local Notification.
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Brantn - there is nothing in the M&D logs. I just did a test 911 call to our city's dispatch and it doesn't show either... :-(
Lavrai - where do I set that up?
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Check your ARS for 911 you should have it set to go down a seperate route tagged Emergency. You will need this for local notification anyways and this should generate the log. As far as local notification to a set you can search for it under the system help and it tells you the steps to program it.
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I will also note if it is not past your buffer you can do an SMDR log dump to maybe see who called. Maintenace and Diagnostics LOGSYS READ SMDR ALL.
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thanks!
LOGSYS READ smdr INTO smdr.log ALL
nothing seems to happen...
where does it put it?
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Not sure I just typically do Logsys Read SMDR All then Ctrl A, Ctrl C, and paste it into notepad for cleanup or searching.
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great. found it that way. Thanks so much!
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I don't see where it has its own route:
my relevant ARS Digits Dialed Assignment
says
Digits Dialed Number of Digits to Follow Termination Type Termination Number
8911 0 List 11
9911 0 List 11
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You then should look at List 11 for your route info.
Then on the Route assignment Route A change type to Emergency.
9911 0 List 5
List Number 5
1st Choice route 5
2nd Choice route 85
2nd Choice Warning Tone No
3rd Choice route
3rd Choice Warning Tone No
4th Choice route
4th Choice Warning Tone No
5th Choice route
5th Choice Warning Tone No
6th Choice route
6th Choice Warning Tone No
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Then on the Route assignment Route A change type to Emergency.
In this case - don't do that. I'm familiar with this switch.
All your local calls will be emergency calls.
Look at 'route' 11. Copy it's detail and then program a new route. 10 maybe.
Then change the route type to 'emergency'.
Next go to ARS and program your 8911 and 9911 to point to that route.
Test.
Look at system speed dials to be sure that 911 is programmed to go to 9911 or 8911.
You may also see 911* in there. That's intentional to block 911 mis-dials - don't remove it.
If it's not there add it and make the actual number anything other than 9911 (try 0).
This won't help with finding the 911 caller, though.
In maint commands enter "logs re smdr new 20000 match 911"
This will show all the outbound calls with 911 in the string. You may see others such as 5554449911 - that's not your caller.
If logs show no calls at all then check the COS of all phones and trunks to be sure SMDR is enabled for them.
Then check the form "SMDR Options" to be sure things are enabled there.
Ralph
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Ralph. got it. I will look into this on Sunday. What is the advantage of a dedicated 911 route? How do I program a reporting mechanism for it?
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Yes I was going to mention that make sure that is the only thing that uses that route as you will get notification on all calls. The advantage is you can remove calling restrictions as well as have emergency notification of these calls. If the route is shared you will get that notification on any call that passes the route.
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when creating a route 10, should the COR group # and the Digit modification # be 10 like 10 or make a new 11 for those too?
Then how do I program notifications? can I have it dial a cell phone number?
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In your case you can't call a cell when 911 is dialed.
I happen to know you vendor is working on that and it may be possible in near future.
1 - check COR 10 in the Class of Restriction form. If it's not blank go to 100 - be sure it's blank.
2- check your digit mod. If 10 has 'absorb 1' then pick one that doesn't have it. In the digit insert field be sure this is there: '<T01>'.
3 - In your route assignment, probably 10, you should see trunk group 1, COR 10 (or your new one) and Digit mod 10 (or your new one) - Very important: Your route type must be set to 'emergency'.
4 - In the form ARS Digits dialed, you should have 911 go to route 10. - Note not 9911
5 -Now for notification. The phones you want to notify need to have emergency notification enabled in their COS. Then create an emergency notification Hunt group and put them in it.
6 - Test.
7 - Now go to system speed dial and add 9911 with the actual of 911.
8 - In system speed dial again add '911*' with an actual of <your extension number> - this will stop accidental 911 calls.
I'm finding it hard to understand why 911 isn't working. I know who set it up so it surprises that mistake would have been made.
Ralph