Topics

1

Mitel MiVoice Business/MCD/3300 / Call Forward a Multicall

« on: March 24, 2022, 08:51:02 AM »

Hi All,

Can anyone think of a way a user can Call Forward a Multicall to their mobile when they aren't on site without needing to log on to the ICP to edit the Call Forward?

Thanks

2

Mitel MiVoice Business/MCD/3300 / Silent Monitor IP Console

« on: February 17, 2022, 04:57:27 PM »

Is it possible to silently monitor a reception console?  I have a request to have a trainee receptionist listen in so they can understand how to handle calls.

3

Mitel MiVoice Business/MCD/3300 / Headset Microphone Volume

« on: May 21, 2021, 06:39:10 AM »

I have a headset installed on a Mitel 5312 Handset.  The user complains the microphone is too quiet (even with the far end set to maximum volume they can't be heard.)  Is there a way to turn the microphone up?

4

Mitel Software Applications / MBG - NIC unresponsive

« on: March 20, 2017, 07:54:02 AM »

Having updated an MBG to 10.5.17.0 we have lost NIC connectivity (although the MBG can Ping itself.)

Has anyone any suggestions?

Thanks

5

Mitel MiVoice Business/MCD/3300 / DHCP Scopes

« on: February 11, 2017, 09:23:53 AM »

I have a site with no controller of its own that runs less than a dozen handsets. We currently set the Teleworker Gateway on these handsets to the IP of the home controller for them and let them get a DHCP address from the local Windows Server.  If I setup a second scope on the home controller and use a DHCP forwarder on the switch at the small site would that work to avoid the need to enter the home controller as a Teleworker Gateway whilst at the same time not issuing the small site addresses to the network local to the controller?

I know I have probably explained that very badly, if it's hard to understand I'll try to make a network diagram up.

Thanks

6

Mitel MiVoice Business/MCD/3300 / SIP Trunk

« on: December 16, 2015, 11:47:49 AM »

Hi,

I've just been speaking with the supplier of our Mitel kit looking at adding SIP trunks to our existing estate.  They are saying we will need to add a dedicated EFM circuit to our network to handle the SIP trunks rather than provide over our existing 100mb fibre Internet connection.  Does anyone here have any take on this please?

Thanks

7

Mitel MiVoice Business/MCD/3300 / CPN Substitution over a Direct IP Trunk

« on: September 12, 2014, 06:12:54 AM »

Hi,

I need to be able to show the calling number of a Telephone connected to one system (I'll call this PBX-DE2) which dials out over ISDN30 connected to another system (PBX-DE1.)  They are linked together using Direct IP.

On PBX-DE1 I have created the substitutions and applied this.  This works on a call made from a handset on PBX-DE1, but not from a handset on PBX-DE2.  I did think I might need to add the ID of the system to the DID number but this is too long.  Is this even possible to do?

Thanks

Stephen

8

Mitel MiVoice Business/MCD/3300 / One user, two numbers, two handsets

« on: May 12, 2014, 05:06:26 AM »

Hi,

I have a user who has two numbers (local numbers so that to the outside world the user appears local to each site) who wants to be able to answer her calls at either site.

The phones are currently configured as follows

SWITCH1 -> Extension 1234
SWITCH2 -> Extension 5678

Is it possible to configure extension 1234 to have a button on it to answer 5678 (and show voicemail?)

Thanks

Stephen

9

Mitel MiVoice Business/MCD/3300 / Embedded Voicemail Personal Contacts

« on: April 05, 2014, 01:59:10 AM »

Hi All,

Is there any way to find out what mailboxes have cell phone or fax details programmed into them?

Thanks

10

Mitel MiVoice Business/MCD/3300 / Fax fails from Outside caller after several pages

« on: March 07, 2014, 11:30:07 AM »

I'm trying to trace a strange issue.  I can fax multiple page faxes between two sites over the IP link (even to the external number of the fax machines) but when a call comes in to the fax at site B from an ISDN connection at site A the fax will fail after several pages.  Does anyone have any suggestions please?

Thanks

11

Mitel Software Applications / IP5550 Console

« on: January 28, 2014, 03:03:43 PM »

Hi All,

I have 2 mitel 3300's running MCD 5 over 2 sites.  The IP5550 Consoles are based at Site A and adding the extensions to the Remote Busy Lamp form on the ICP at site A works to give BLF monitoring on the console if the extension is configured on the switch at site A.  How do I get the BLF to work for extensions on the switch at site B?

Thanks

Stephen

12

Mitel MiVoice Business/MCD/3300 / MCD 5 upgrade

« on: February 14, 2013, 08:56:11 AM »

Hi All,

I currently have 2 ICP controllers (a CX & a MXE II) which have MCD 4 standard loaded, and an IP Networking license installed.  Am I correct in thinking that once the upgrade to MCD 5 takes place these become Enterprise and so the Handsets gain the Hotdesk feature?

Thanks

Stephen

13

Mitel MiVoice Business/MCD/3300 / Night Service request

« on: February 05, 2013, 10:45:51 AM »

I have been asked by one of my users if it is possible to ring a DDI number and have this call 3 mobiles out of hours.  Do I need nupoint to do this?

Thanks

Stephen

14

Mitel MiVoice Business/MCD/3300 / Teleworker phone hangs at DHCP Discovery

« on: October 13, 2011, 10:06:40 AM »

I have one Teleworker Telephone (Mitel 5312) which hangs at the message DHCP Discovery in the display during bootup.  I have had the user bring the phone back to the office and it boots fine using our test internet connection.  The problem only started since the upgrade to the latest level MBG server, prior to this he had no problems.

All suggestions welcome.

Thanks

Stephen

15

Mitel MiVoice Business/MCD/3300 / Distorted sound on IP 5550 Console

« on: August 30, 2011, 02:51:44 PM »

Hi,

Has anyone had experience of distortion only on the inbound audio on a IP 5550 console telephone, no other users report any issues.

THe distortion occurs on both internal & external calls.

We have swapped the DSP card in the MXE II but the fault still exists.

Thanks