Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sunspark on December 20, 2017, 03:35:11 PM
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hi guys
Hi ,
i have a mailbox call director (DN 1111) with Menu (multi choice ) .
When the caller hit number 2 , the call go to Mivoice business console (DN 2222)
The issue is when the operator 2222 click and take the call , the caller listen to the Moh 7 second before he can join the operator.
so the operator have to wait each time 7 second before the communication begin.
i don't know how can i delete this timer , i tried diffrent timer in Cos without success ( i don't know if it's in 1111 cos our in 2222 cos or in voicemail port cos)
any idea ?
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Is it a supervised or unsupervised transfer?
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Is it a supervised or unsupervised transfer?
Hi Vince ,
Supervised transfer.
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SOLVED
With blind transfer it works
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I don't think I have ever setup a Nupoint that uses supervised transfer, always blind/unsupervised. Why would you want supervised transfer, the phone system should handle that routing?
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I don't think I have ever setup a Nupoint that uses supervised transfer, always blind/unsupervised. Why would you want supervised transfer, the phone system should handle that routing?
With supervised transfer after 60s(max) i can put a messa "please call back all the line are busy). The problem with blind transfer after 2min(max) you have" welcome to contact center ".
To resolve this case. I used supervised transfer and i changed line group - supervised transfer - SG+X to S + x
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I don't think I have ever setup a Nupoint that uses supervised transfer, always blind/unsupervised. Why would you want supervised transfer, the phone system should handle that routing?
That has also been my thinking - the Call Director is already "supervising" where the call lands, the transfer at the end of it is always blind for me.
For example, an office Reception - the Call Director checks all the schedules and it's only going to transfer to the Receptionist/Reception Ring Group if there is supposed to be somebody there.
If they can't answer their phone for some reason, then re-routing and voicemail will take care of it.
--> which reminds me: I've always disliked how Call Director doubles the number of mailboxes required - you need a first number with a mailbox which goes Always to voicemail to hit the Call Director, then you need a second number with a mailbox to take any messages.
Am I doing it wrong? Is there a way to use a NuPoint mailbox for both Call Director *and* taking messages?