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Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: rkowals on January 15, 2021, 12:28:30 PM

Title: Changing phone model from Digital to VOIP
Post by: rkowals on January 15, 2021, 12:28:30 PM

In Form 09, I want to change the phone from a digital to VOIP, the system won't  let me change it over via the mac address for the replacement phone, the Device Type shows an *4025 in the display column.  I'm not sure why it has the * in the filed, anyone?

Title: Re: Changing phone model from Digital to VOIP
Post by: johnp on January 15, 2021, 01:02:03 PM

Cannot program an ip set on a digital port

Title: Re: Changing phone model from Digital to VOIP
Post by: acejavelin on January 15, 2021, 03:32:21 PM

You have to delete the digital set and then build it as a new IP set... Meaning all groups, key appearances, DSS/BLF's on other phones, etc. No other way, sorry.

Title: Re: Changing phone model from Digital to VOIP
Post by: rkowals on January 18, 2021, 10:48:56 AM

Thanks, I didn't think it was possible to keep the settings, just needed to verify.  Is there a way I can gleam the information off the old set and reprogram the new replacement phone so that it does work the same way?  Something in laymen's terms, I'm not much of a phone tech.

Title: Re: Changing phone model from Digital to VOIP
Post by: johnp on January 18, 2021, 03:09:46 PM

you can change the number on the old set. Then compare

Title: Re: Changing phone model from Digital to VOIP
Post by: rkowals on January 20, 2021, 03:53:59 PM

I don't want to break anything that I can't fix.  Documentation is pretty poor.  I'm not finding anything on why there is an *+ phone type in the Desktop Device Assignments - 09 Form.  Ones I do see are for the sites Admin Asst.  I need to duplicate that if I swap phone type.

Title: Re: Changing phone model from Digital to VOIP
Post by: acejavelin on January 21, 2021, 12:05:14 AM

Quote from: rkowals on January 20, 2021, 03:53:59 PM

I don't want to break anything that I can't fix.  Documentation is pretty poor.  I'm not finding anything on why there is an *+ phone type in the Desktop Device Assignments - 09 Form.  Ones I do see are for the sites Admin Asst.  I need to duplicate that if I swap phone type.

My mind is a little fuzzy here because I haven't touched a 200 in years, but I think a * next to the phone type indicates they have one or more PKM's attached to the phone.

Title: Re: Changing phone model from Digital to VOIP
Post by: rkowals on January 22, 2021, 12:40:57 PM

I'll look into that.

Thanks

Title: Re: Changing phone model from Digital to VOIP
Post by: johnp on January 22, 2021, 06:22:26 PM

Yes the * means pkm