Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ralph on May 19, 2017, 11:53:22 AM
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I'm trying to find some type of Doc that shows what third party headsets work with the 69XX phones.
What USP headsets and what analog headsets.
Has anyone seen such a doc?
In general, has anyone had any experience connecting third party headsets?
If yes, what has been your experience with it?
Ralph
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I tested Plantronics C310 and worked perfectly.
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This is what I was given:
Variant Manufacturer Model Part Number
USB Wired Headset Plantronics Blackwire C725 202580-01
BT Headset Plantronics Voyager Legend 87670-01
BT Headset Jabra Motion UC 6630-900-105
BT Headset Jabra Evolve 65 UC 6599-829-409
EHS/DHSG Jabra Jabra Pro 9460 with EHS cable 9460-65-707-105 and 14201-10 (cable)
EHS/DHSG Plantronics CS540 with EHS cable 84693-01 and 37818-11 (cable)
Analog Plantronics EncorePro HW 510 with U10 Disconnect 89433-01 and 26716-01 (cable)
Analog GN Netcom 2100 Series
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Ralph,
I just got done with my cutover of about 100 69xx series phones and the customer wanted to reuse their old analog headsets for all of them. What I ran into is that the phone doesn't always recognize the headset and some of the 6920's headset ports seemed to be defective, but in the end I was able to make all of them work without the amplifier.
When you plug a headset into the headset port you should see the headset symbol in the information bar at the top of the screen next to the Network icon; if you don't it probably won't work. Another thing I found out is that you can go into the settings by pressing the gear button and go to Audio scroll down one and it will give you some Headset options.
I hope that helps you out at least a little bit.
Thanks,
TE
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Thanks TE,
I'll pass that along to my customer.
Since I work out of my home office and am almost never in the field I haven't had a chance to touch a 69XX yet.
My office ordered one for me yesterday with a dect headset so I'll at least be able to talk with some intelligence about it.
Ralph
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Something with EHS cable is good if wanting to answer via headset button click
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Since I work out of my home office and am almost never in the field I haven't had a chance to touch a 69XX yet.
My office ordered one for me yesterday with a dect headset so I'll at least be able to talk with some intelligence about it.
So, any news....? What's your experience of the DECT headset on the 6900 series phone?
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VinceWhirlwind,
We had a customer who purchased all 6940s with the attached headset and although it is a little bulky the audio is really nice, and the mic picks up really well without feedback.
The only complaint that some users had was with the size of it and that the over-the-ear piece didn't really works well so they used the over-the-head; the ladies didn't like that.
Thanks,
TE
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Hmmm....so far, our users who have the integrated headset module on their 6930s are all complaining of random phone reboots and of having to reboot and re-pair the phone with the headset.
The users who have attached a Plantronics headset have not made any complaints.
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VinceWhirlwind,
I am going out to that customer site today and I will ask if they have had any issues with the phones and headsets up to this point; they have been using them for a few months now. Unfortunately they don't have anything but 6940s so I can't check to see if the issue is on them or not.
Thanks,
TE
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That will be interesting to know. Looking forward to your update...
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I've been using the 6940 with the attached Dect headset for a while now.
I've had no issues with it.
Still miss my 6340, though.
Ralph
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VinceWhirlwind,
The only issues that they had early on was with users handsets being unpaired as they said, "out of the blue". As for the headsets they have no complaints as of yet other than the ones I have already stated. The ladies really don't like their hair being messed up by the over the head piece.
Thanks,
TE
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The only issues that they had early on was with users handsets being unpaired as they said, "out of the blue".
Yes, that's what we're hearing, too.
Mitel have made available some updated handset firmware, so we are hoping to get that loaded up soon to see if it makes any difference.
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This is what I was given:
Variant Manufacturer Model Part Number
USB Wired Headset Plantronics Blackwire C725 202580-01
BT Headset Plantronics Voyager Legend 87670-01
BT Headset Jabra Motion UC 6630-900-105
BT Headset Jabra Evolve 65 UC 6599-829-409
EHS/DHSG Jabra Jabra Pro 9460 with EHS cable 9460-65-707-105 and 14201-10 (cable)
EHS/DHSG Plantronics CS540 with EHS cable 84693-01 and 37818-11 (cable)
Analog Plantronics EncorePro HW 510 with U10 Disconnect 89433-01 and 26716-01 (cable)
Analog GN Netcom 2100 Series
This is an interesting list....I'm trying to get the Plantronics CS510, cousin to the mentioned CS540, with the 37818-11 cable and the APU-75 and neither works the way I expected with 6930 phones.
(I got the APU-75 from this ??german?? brochure: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&uact=8&ved=0ahUKEwiqg86w04_WAhWLzIMKHXMUA3QQFgg7MAM&url=http%3A%2F%2Fde.ucc.westcon.com%2Fdocuments%2F55924%2FPlantronics_Headsetguide_2017.pdf&usg=AFQjCNEB7ic4_DJD3VJf3JlFwGkOlinvMg (https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&uact=8&ved=0ahUKEwiqg86w04_WAhWLzIMKHXMUA3QQFgg7MAM&url=http%3A%2F%2Fde.ucc.westcon.com%2Fdocuments%2F55924%2FPlantronics_Headsetguide_2017.pdf&usg=AFQjCNEB7ic4_DJD3VJf3JlFwGkOlinvMg))
The pressing the headsets buttons does not get a reaction from the phone, but pressing the ringing line on the phone gets the headset to pickup.
Or is this the way it should work and I'm looking for more interaction than there should be?
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We've found with the 6900 series phones, users are connecting whatever old headsets they had with their old phones and it all seems to work. At least they aren't pestering us about them.
And when we had a look, we found the same thing - plug it in and it works. With the old phones we used to have to create Headset keys for them, but these new phones don't seem to need that and the users find it intuitive enough to not need our help.
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I know this is a bit old but thought I'd offer my experience.
We did a moderate deployment of several hundred phones in my company over the course of 2017. Almost all 6930 with a limited set of users on the 6940.
We are having excellent luck with Plantronics CS500 series headsets using the APS-11 EHS cables to connect them. Edit: We did have to configure the phone to DHSG=Enabled.
The 6940s are an exception to that, since Mitel didn't include EHS on them. Those phones use Plantronics Savi headsets via USB in our environment and they mostly work, but clicking the headset without the phone ringing won't draw dial tone. The phone stays on-hook. Clicking the headset with a ringing call answers it, and dialing the phone with headset configured as the default path clicks it on so it's at least functional for them.
At the time, apparently there wasn't much documented information about what was supposed to work (per our vendor) so we went through some trial and error to get to this configuration.
Hopefully that's helpful to someone.
- Heath
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I started with a 6920 and for the wired headset I couldn't use a Plantronics A10 cord but I switched to a U10P cord and EncorePro headsets work.
I'm now looking at 6930/6940 phones and is it possible to have a Bluetooth headset pair directly to the phone like a Plantronics Voyager Legend? Are we able to use the USB on the phone to charge the headset?
Any feedback would be helpful, thanks!
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This is what I was given:
Variant Manufacturer Model Part Number
USB Wired Headset Plantronics Blackwire C725 202580-01
BT Headset Plantronics Voyager Legend 87670-01
BT Headset Jabra Motion UC 6630-900-105
BT Headset Jabra Evolve 65 UC 6599-829-409
EHS/DHSG Jabra Jabra Pro 9460 with EHS cable 9460-65-707-105 and 14201-10 (cable)
EHS/DHSG Plantronics CS540 with EHS cable 84693-01 and 37818-11 (cable)
Analog Plantronics EncorePro HW 510 with U10 Disconnect 89433-01 and 26716-01 (cable)
Analog GN Netcom 2100 Series
This is an interesting list....I'm trying to get the Plantronics CS510, cousin to the mentioned CS540, with the 37818-11 cable and the APU-75 and neither works the way I expected with 6930 phones.
(I got the APU-75 from this ??german?? brochure: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&uact=8&ved=0ahUKEwiqg86w04_WAhWLzIMKHXMUA3QQFgg7MAM&url=http%3A%2F%2Fde.ucc.westcon.com%2Fdocuments%2F55924%2FPlantronics_Headsetguide_2017.pdf&usg=AFQjCNEB7ic4_DJD3VJf3JlFwGkOlinvMg (https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&uact=8&ved=0ahUKEwiqg86w04_WAhWLzIMKHXMUA3QQFgg7MAM&url=http%3A%2F%2Fde.ucc.westcon.com%2Fdocuments%2F55924%2FPlantronics_Headsetguide_2017.pdf&usg=AFQjCNEB7ic4_DJD3VJf3JlFwGkOlinvMg))
The pressing the headsets buttons does not get a reaction from the phone, but pressing the ringing line on the phone gets the headset to pickup.
Or is this the way it should work and I'm looking for more interaction than there should be?
I had similar results until I disabled USB audio in the headset menu. No idea why that would be set to disabled, but it seems to resolve the problem.
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Hi Ralph,
you can also check this website https://www.jabra.com/compatibilityguide/
Gr. Mark