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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ausername on March 06, 2017, 08:51:14 AM

Title: the servername is empty in this record
Post by: ausername on March 06, 2017, 08:51:14 AM

Hey guys,

I see this warning poping up in my logs, how can it be addressed ??

Unexpected result->Cipvm_CD::GetVMServerFromMailbox()The server name is empty in this record.  Please check the NVM Users database. MBOX:5555.


Log type: software
severity: warning
source: AL -- IPVMCD


HALP!

thanks :)

Title: Re: the servername is empty in this record
Post by: v2win on March 07, 2017, 08:36:18 AM

Are you using the embedded voicemail to forward messages to an email server?

Title: Re: the servername is empty in this record
Post by: ausername on March 07, 2017, 08:55:15 AM

Yes we do.

The user has the forward to email option enabled, delete after forwarding selected and his email is configured in the email field.

Title: Re: the servername is empty in this record
Post by: v2win on March 07, 2017, 09:01:32 AM

Do you have all of the following set up?

    System Options form

    Enter the MiVoice Business system name, the email server IP address, and the sender's email address (if applicable).

    VM Network Servers form

Configure as follows:

    Enter the host name as defined in the System Options.

    Enter the Network element type: 3300 ICP

    Set "Local" to Yes

    Set "Cluster" to True or False as required (if applicable)

    Enter the PNI (if applicable)

    Enter the IP address of this ICP as defined in the ICP/PBX Networking

    Enter DNS name of the ICP

    Identify the time zone

    Enter a comment in the Comment field.

Title: Re: the servername is empty in this record
Post by: ausername on March 08, 2017, 08:19:46 AM

I appreciate your feedback!

These options are already configured :/

Title: Re: the servername is empty in this record
Post by: acejavelin on March 08, 2017, 09:42:30 AM

Quote from: ausername on March 08, 2017, 08:19:46 AM

I appreciate your feedback!

These options are already configured :/

Verify there is a name in the VM Network Servers form, and that it is the same name as in the Network Elements form.

Also verify you have a hostname defined in System IP Properties.

If the PBX is named "local_68" or "MSP_vMCD" in the Network Elements form, it needs to be the same in the name field of the local element in the VM Network Servers form, also tick Local (and cluster if applicable).

If all that fails, assuming that all the logs are related to MB5555, delete mailbox 5555 and recreate it.

Title: Re: the servername is empty in this record
Post by: ausername on March 08, 2017, 09:52:19 AM

Yea, everything is matching.

I will delete the mailbox and recreate it and keep an eye on it.

thanks guys!