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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: maxbernard on April 06, 2016, 07:26:03 AM

Title: Mitel MCD using lnternet Explorer 11
Post by: maxbernard on April 06, 2016, 07:26:03 AM

I have problems connecting to MCD 7 with Internet explorer 11.
I have gone through the net and KB article 13-5191-00315_v2.doc
Is it just the case that 11 doesn't work and the only way is to downgrade to 10?

I have tried clearing the cache, compatibility view, etc.

Title: Re: Mitel MCD using lnternet Explorer 11
Post by: acejavelin on April 06, 2016, 07:39:46 AM

IE11 should work fine with newer MCDs, that is what most of our techs use... what is the actual issue, and have you tried Firefox (I hate IE, but keep my laptop on IE8 with the latest FireFox and have had no issues connecting to anything)?

Title: Re: Mitel MCD using lnternet Explorer 11
Post by: maxbernard on April 06, 2016, 08:04:36 AM

I am getting the "You must access this application with: 1. Microsoft Internet Explorer, version 9 or later. 2 Firefox 17 or later.
I agree with you that the best way to connect is Firefox or earlier version of IE.
But I have read posts saying that it is possible and I want to find the answer.
Thanks for you response.

max

Title: Re: Mitel MCD using lnternet Explorer 11
Post by: lundah on April 06, 2016, 08:58:46 AM

Quote from: maxbernard on April 06, 2016, 08:04:36 AM

I am getting the "You must access this application with: 1. Microsoft Internet Explorer, version 9 or later. 2 Firefox 17 or later.

Change your compatibility view settings for the MCD's IP address. If it's on, turn it off, if it's off, turn it on.

Title: Re: Mitel MCD using lnternet Explorer 11
Post by: maxbernard on April 06, 2016, 09:44:55 AM

Hello lundah,

Oh I thought that it had to be on for it to work.

thanks

Title: Re: Mitel MCD using lnternet Explorer 11
Post by: x-man on April 06, 2016, 09:46:44 AM

Don't forget to restart it after changing the settings and often clearing the cache helps.

Title: Re: Mitel MCD using lnternet Explorer 11
Post by: maxbernard on April 06, 2016, 06:12:44 PM

thought I had got it on site A and it worked after taking it in and out of compatibility mode but site B still getting the same issue. I have tried restart and clearing the cache.
Anyone got any more ideas?

Title: Re: Mitel MCD using lnternet Explorer 11
Post by: maxbernard on April 08, 2016, 05:23:03 AM

I have found F12 on IE 11, you set the Document mode to the level you require and then you can save this option by persist emulation setting enable.