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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gholenia on February 11, 2016, 10:03:11 AM

Title: Change the number of rings before the Call forward to the mailbox
Post by: gholenia on February 11, 2016, 10:03:11 AM

Hi,

I am a bit puzzled here. We have an ICP 3300 and a Nupoint MAS server and at the moment it forwards the calls after 3 rings to the mailbox which is a bit too fast. Unfortunately I was not ivolved in setting up the whole thing and so I am a bit of a noob with the system. The MAS server was turned off for at least 2 years because the power supply broke and nobody realized it till a while ago (yes that important was the voicemail).

Do I have to change the number of rings in ICP or on the Nupoint server? And then where exactly do I have to change that?

Thanks right away.

Title: Re: Change the number of rings before the Call forward to the mailbox
Post by: bluewhite4 on February 11, 2016, 10:12:09 AM

You would make that change on/in the ICP.

It's set, normally, by a phone Class of Service. The Call Forward No Answer option would be the timer, in seconds, that a phone should ring before forwarding.

Title: Re: Change the number of rings before the Call forward to the mailbox
Post by: gholenia on February 12, 2016, 04:58:17 AM

Thanks that worked fine. I was looking through a lot of options but I did not see that one.