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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: HungryHippo on February 08, 2016, 02:00:17 PM

Title: Call history
Post by: HungryHippo on February 08, 2016, 02:00:17 PM

Hi,

I have been looking in a way to get a call history on a digital phones, is there a way to do that? I know it work on a VOIP and from what I read before you can only have that if you are logged in to ACD on a Digital Phone.

Title: Re: Call history
Post by: acejavelin on February 08, 2016, 06:46:08 PM

I don't have any digital sets on the 3300 anymore, but on the SX-200 there is a menu option in the Superkey menu... is there no LOGS option there when you have Call History records defined on the user?

Title: Re: Call history
Post by: HungryHippo on February 09, 2016, 12:47:38 PM

Yeah I dont see it as an option when i go through the superkey on the superset 4025, I remembered theres a setting on the server that needs to be enabled, I cant recall the exact one again but it is on when I checked, we have a 3300 with sx-200 for the digital.

Title: Re: Call history
Post by: acejavelin on February 09, 2016, 02:01:41 PM

Quote from: HungryHippo on February 09, 2016, 12:47:38 PM

Yeah I dont see it as an option when i go through the superkey on the superset 4025, I remembered theres a setting on the server that needs to be enabled, I cant recall the exact one again but it is on when I checked, we have a 3300 with sx-200 for the digital.

I just checked the help documentation... Call History in the 3300 is only supported on IP sets, digital sets are not supported.