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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gcuevas on October 30, 2015, 08:36:27 PM

Title: block specific outbound number
Post by: gcuevas on October 30, 2015, 08:36:27 PM

Hello all,

my apologies if i dont explain as an expert on this matter, basically my system has been hacked and i dont know what to do. here is the problem
i see multiple calls going to the same international number, overlapping at the same time and duration is the same amount of time.
this is what the report says
<tr id=ZR61><td id=TDL>10/30/15</td> <td id=TDL>18:16:00</td> <td id=TDL>13459360141</td> <td id=TDL>00:20:00</td> <td id=TDL>St.Vncnt-Georgetown</td> <td id=TDL>INT</td> <td id=TDR>93.74</td> <td id=TDR>93.74</td> </tr>
how can i block this number and from this to happen again
please help.

thank you

Title: Re: block specific outbound number
Post by: x-man on October 31, 2015, 04:51:17 AM

What system is this please?

If its a 3300 the quickest and easiest way is to go to ARS and enter the number and route it to a line group that has no lines in it. That will stop the out bound dialling. Then you need to lock your system down.

There is a fraud prevention article in the articles section accessed from the link in the menu bar above. If you don't understand it then get in touch with your vendor NOW.

Title: Re: block specific outbound number
Post by: johnp on November 03, 2015, 10:27:44 PM

If you had setup your ARS properly, and set cor values wouldn't think this would be a worry. I always make a level for island calls, and the level is either above Canada of Mexico calls depending on carrier costs