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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: BobbyMitel on January 08, 2015, 11:01:47 AM

Title: Phone Operator Modification
Post by: BobbyMitel on January 08, 2015, 11:01:47 AM

Hello -

Mitel support configured a phone operator to login on a hot desk phone and then answer any incoming calls.  When logged in, it bypasses the AA and she then answers and directs the call where it needs to go.  If someone calls while she she is on the phone, it will then go to the AA after the 10th ring.  My boss wants the 10 rings to be changed to 5 rings.  Where would I go to edit this?

Thanks
Bobby

Title: Re: Phone Operator Modification
Post by: ralph on January 08, 2015, 11:28:02 AM

It will be in the COS.  Call Forward No Answer timer.
If there's a hunt group involved, check to see if that has a COS assigned.
If not, then check the COS of the first device it rings to.

Ralph

Title: Re: Phone Operator Modification
Post by: Mattmayn on January 08, 2015, 05:37:11 PM

It will also change the number of rings for other users if the COS is shared, so watch out for that.