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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: cabarrushealth on November 08, 2021, 04:48:42 PM

Title: Mitel 6900 Series DECT Headset - Can't get to work on 6930..
Post by: cabarrushealth on November 08, 2021, 04:48:42 PM

Hello Folks, this one seems pretty simple. We've purchased our first 6900 series DECT Headset (Have two now) and tried on multiple 6930's and its never detected. I connected to the one 6940 we have and it works great. I posted some pics below - what am I missing? Thanks

6940
https://i.imgur.com/IK9rM0o.jpg

6930
https://i.imgur.com/2Dtn4sq.jpg

Title: Re: Mitel 6900 Series DECT Headset - Can't get to work on 6930..
Post by: lundah on November 09, 2021, 10:13:33 AM

Try doing a factory reset/"restore default" on the phone to force it to check for firmware and download the DECT firmware. That's fixed odd problems with those headsets for me in the past.

Title: Re: Mitel 6900 Series DECT Headset - Can't get to work on 6930..
Post by: cabarrushealth on November 10, 2021, 03:15:46 PM

Thanks for the reply....

I must of been a half a millimeter from it not being slid in all the way. I adjusted the two brass screws and pushed it in that tiny bit more and it worked.