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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: rubberbudgie on August 16, 2019, 03:00:19 PM

Title: ERROR displayed on some handsets when dialing out
Post by: rubberbudgie on August 16, 2019, 03:00:19 PM
I'm hoping someone might have seen this before but as the title suggests when some phones attempt to make outgoing calls, the call fails and "ERROR" is displayed on the handset. Sometimes it happens just as people answer the call, other times it happens as soon as they have finished dialing.

There is nothing obvious in the logs that I can see, and wireshark isn't much help as it doesn't decode Minet packets so all there is displayed are heaps of UDP packets but not much else.

Phone provider cannot see any issues with their side of things (which even if there were errors they would hardly admit them).

This has started happening since the controller was moved from a physical to a virtual controller.

If anyone has any suggestions as to best diagnose this error it would be greatly appreciated.
Title: Re: ERROR displayed on some handsets when dialing out
Post by: NEPhoneGuy on August 17, 2019, 08:39:55 PM
What type of trunks?

All phones or some phones? Same number or different number? Repeatable?
Title: Re: ERROR displayed on some handsets when dialing out
Post by: rubberbudgie on August 18, 2019, 12:11:04 PM
Quote from: NEPhoneGuy on August 17, 2019, 08:39:55 PM
What type of trunks?

All phones or some phones? Same number or different number? Repeatable?
SIP trunks.

Happens to all phones, to all different numbers. Happens intermittently so not repeatable as such.
Title: Re: ERROR displayed on some handsets when dialing out
Post by: NEPhoneGuy on August 18, 2019, 12:35:38 PM
If a MBG - run a capture on there or if just MCD run on there to see if it's an issue with the trunks.
Title: Re: ERROR displayed on some handsets when dialing out
Post by: Dogbreath on August 20, 2019, 08:20:07 AM
Your life will be much easier if you capture the SIP not the MiNet :-)
Title: Re: ERROR displayed on some handsets when dialing out
Post by: sunspark on August 20, 2019, 08:32:59 AM
sip tcpdump from Mivb , and run FTP client (filezilla)