Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gbalbach on April 02, 2019, 11:06:59 AM

Title: 6490 DECT headset stops working
Post by: gbalbach on April 02, 2019, 11:06:59 AM

Wondering if anyone has encountered this before - I have a 6940 with the Mitel matching DECT headset. Every few days the DECT headset will stop working / loses connection with the phone (no dial tone through it, cannot make or receive calls through it). The integrated bluetooth handset works fine and doesn't have the issue. The only way I have been able to get it back is to reboot the phone.

Title: Re: 6490 DECT headset stops working
Post by: irongladiator on April 03, 2019, 04:19:07 PM

Does anyone have steps on how to Re-Pair a DECT Headset with the Cordless Expansion Module for a 69xx series phone?

Title: Re: 6490 DECT headset stops working
Post by: JasonTaylor on April 10, 2019, 05:40:05 PM

Make sure you are running the latest 69xx firmware on your MiVB / MBG's (or upgrade to latest software). Earlier 69xx versions of firmware were awful.

Title: Re: 6490 DECT headset stops working
Post by: gbalbach on April 10, 2019, 05:41:56 PM

Thanks I'll check - but aren't the firmware versions tied to the OS version (aka the MiVB version)?

Title: Re: 6490 DECT headset stops working
Post by: VinceWhirlwind on April 17, 2019, 11:10:31 PM

They are, but you can upload updated 69xx firmware independently of upgrading the MiVB software.

Title: Re: 6490 DECT headset stops working
Post by: irongladiator on April 18, 2019, 03:17:52 PM

Well if there are any step on how to "Re-Pair the DECT Headset" I'm unable to find any. (Either on Mitel's Website and searching through their eDoc's or via good ole Google)

Thanks,
-Iron