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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sanderfrons on October 15, 2013, 10:06:24 AM

Title: Reboot 5340
Post by: sanderfrons on October 15, 2013, 10:06:24 AM

I get in my maintenance loggs the following warnings:
og Type      Software
Log Number      4561
Severity      Warning
Date      2013/Sep/06
Time      12:07:38
Source      CCC_Ipsw
Description      CompleteFsmRequest: MID:868ca794 CID: 68cb09a PCC[ 0x68CB09A ]:Tx[ IP_PHONE, PortId:4565, CompId:1, DN:113 ] Rx[ SIP, PortId=-1, CompId=-1, DN:0612083050 ] completed in [ 10000 ] msec in state [ AWAITING_OPEN_TX_ACK ] with a failure [ FSM_TX_OPEN_TIMEDOUT ]
Module      Main
File Name and Line Number      IPSwSP_fsm.cpp;5265

Next the extension reboots

Title: Re: Reboot 5340
Post by: jrg0852 on October 15, 2013, 10:57:06 AM

I suspect the set or wiring issue. It only happens with this one set?

Title: Re: Reboot 5340
Post by: ralph on October 15, 2013, 11:26:37 AM

Does the phone say something about an "assert" when it happens?
Does it reboot just after answering a call or transferring a call?
What version of 3300 are you running?

Ralph

Title: Re: Reboot 5340
Post by: sanderfrons on October 17, 2013, 02:32:10 AM

it happens on multiple sets
just after answering or transfering a call
3300 is a 12.0.1.24 (6.0 SP1)   MiCD Hosted

Title: Re: Reboot 5340
Post by: ralph on October 17, 2013, 08:39:42 AM

Ok.  Been there, done that.

On you network switches and router disable ICMP Redirects.

Ralph