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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: teqwize on October 18, 2021, 09:59:23 AM

Title: ACD Music on Hold
Post by: teqwize on October 18, 2021, 09:59:23 AM

Hi All,

I am having issues configuring Music on Hold in ACD path, see my screenshot attached for my config, my issue is that the caller does not hear music, just rings, which is really annoying.

Title: Re: ACD Music on Hold
Post by: ZuluAlpha on October 18, 2021, 02:08:38 PM

Teqwize, is the .wav in the following format:

    Audio type: Microsoft Windows WAV (.wav)

    Audio format: CCITT u-Law or A-Law 8.000 kHz, 8 Bit, Mono

Title: Re: ACD Music on Hold
Post by: teqwize on October 18, 2021, 02:09:32 PM

Quote from: ZuluAlpha on October 18, 2021, 02:08:38 PM

Teqwize, is the .wav in the following format:

    Audio type: Microsoft Windows WAV (.wav)

    Audio format: CCITT u-Law or A-Law 8.000 kHz, 8 Bit, Mono

That's correct.

Title: Re: ACD Music on Hold
Post by: imanm93 on October 22, 2021, 02:32:58 PM

Please confirm if your MoH is enabled under System Option first.