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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jascrous on November 18, 2020, 04:51:52 PM

Title: Forward external inbound calls only
Post by: jascrous on November 18, 2020, 04:51:52 PM

Hello!

A temporary business need has presented itself where we have two external extensions that needs to forward only 'external inbound' calls.  4 digit internal calls to this number would not change.

example below:  assume 5555551234 (x1234) is extension that needs rule applied

...jane doe dials 4 digit internal 1234 -> no change x1234 rings normally
...baby doe calls from outside facility direct to operator, and is then forwarded to x1234 -> no change x1234 rings normally
...john doe calls from outside facility direct to 5555551234 -> call forwards

Anyone have any experience or guidance on making this work, i am not finding a solution??

Thanks in advance for feedback!

Jason

Title: Re: Forward external inbound calls only
Post by: johnp on November 18, 2020, 06:04:16 PM

DID calls or via transfer?

Title: Re: Forward external inbound calls only
Post by: jascrous on November 18, 2020, 06:05:47 PM

Quote from: johnp on November 18, 2020, 06:04:16 PM

DID calls or via transfer?

DID calls

Title: Re: Forward external inbound calls only
Post by: lundah on November 18, 2020, 11:45:39 PM

Call Rerouting can handle DID and internal calls differently. Set up an always re-route and send DID calls to the new destination but don't reroute the internal calls.

Title: Re: Forward external inbound calls only
Post by: jascrous on November 24, 2020, 08:44:31 AM

Quote from: lundah on November 18, 2020, 11:45:39 PM

Call Rerouting can handle DID and internal calls differently. Set up an always re-route and send DID calls to the new destination but don't reroute the internal calls.

Thanks, got it with this advise!