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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ralph on December 21, 2010, 10:00:34 AM

Title: Flashing DSS Button - Mitel 3300 - How To Resolve
Post by: ralph on December 21, 2010, 10:00:34 AM

I'm a bit baffled here.
3300 4.1 CX

I have a phone, x1234 that has dss buttons on a handful of phones.   The DSS button is flashing.
The phone is up.  You can call it.  If I do a locate features on it, there are none.  It's not forwarded and not in DND.

I can't think of any reason that the DSS button would be flashing.

Any one have any ideas?

Ralph

Title: Re: Flashing DSS Button
Post by: bluewhite4 on December 21, 2010, 10:01:25 AM

What happens if someone pushes their flashing DSS of 1234?

Title: Re: Flashing DSS Button
Post by: ralph on December 21, 2010, 10:20:49 AM

It rings the phone.
Ralph

Title: Re: Flashing DSS Button
Post by: glennmitel on December 21, 2010, 10:29:42 AM

i had this last week remove the button and re add it will solve all your problems


Happy Holidays

Glenn

Title: Re: Flashing DSS Button
Post by: ralph on December 21, 2010, 10:30:54 AM

I removed the button from one phone and re-added it.  Still stayed lit.
Would you think you'd have to remove from all phones?

Ralph

Title: Re: Flashing DSS Button
Post by: bluewhite4 on December 21, 2010, 11:56:29 AM

I think I've seen this before too, and yes, I had to remove it from all the phones.

Title: Re: Flashing DSS Button
Post by: jeanlejacmar on December 21, 2010, 12:21:47 PM

Quote from: ralph on December 21, 2010, 10:00:34 AM

I'm a bit baffled here.
3300 4.1 CX

I have a phone, x1234 that has dss buttons on a handful of phones.   The DSS button is flashing.
The phone is up.  You can call it.  If I do a locate features on it, there are none.  It's not forwarded and not in DND.

I can't think of any reason that the DSS button would be flashing.

Any one have any ideas?

Ralph

It is probably a dss button combined with a system option concerning dss/blf buttons.
Check system options!!!!!!!!!

Title: Re: Flashing DSS Button
Post by: ralph on December 21, 2010, 02:52:32 PM

jeanlejacmar,
I checked that early on. 
BLF  Busy lamp based on set is "no"
BLF CFA is set to "no".

Have I missed something??????

Right now I'm tryin g bluewhite4's suggestion.   BLF's dont show in the Multiline set group assignment so I have to spend a bit of type tracking who's got that key on their phone.

~Ralph

Title: Re: Flashing DSS Button
Post by: ralph on December 21, 2010, 03:00:13 PM

In case you're wondering...
Here's how you find what phones a DSS button will appear on.

Go to the Multiline set key assignment and do an Export.
Once you open the CSV file in Excel you can do a search and find them all.

Not as convenient as the keyline group form but it will get you there.

Ralph

Title: Re: Flashing DSS Button
Post by: ralph on December 21, 2010, 03:13:49 PM

The fix was to delete all the DSS buttons and then recreate them.
Thanks bluewhite4.

Ralph

Title: Re: Flashing DSS Button - Mitel 3300 - How To Resolve
Post by: ccitechpatrick on October 19, 2013, 01:41:24 AM

What version of MCD? This is a bug in MCD 6.0 it is fixed in 6.0 SP1.