Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: bhaikalis on August 07, 2018, 08:49:20 AM
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How do i create a button on a phone that monitor's a ring group. We are using 5320e phones. The intent is for a group of users to monitor calls coming into a ring group and answer them if they are available to do so.
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Is it a ring all Ring Group?
Normally I put a multicall number as a member and monitor that.
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Yeah it's a ring all group. So just create a multicall ext, add it to the ring group and create a multicall line appearance on the users phone pointing to that ext?
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I might be missing something, but why don't you just add that user as a member of the ring group?
You can also give them a "Group Presence" for that Ring Group so they can toggle themselves as Present/Absent from the Ring Group.
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I might be missing something, but why don't you just add that user as a member of the ring group?
You can also give them a "Group Presence" for that Ring Group so they can toggle themselves as Present/Absent from the Ring Group.
I know that sometimes we don't want the phone to actually ring, just monitor the ring group for calls.
If we feel like answering the call we will by pressing the multicall key, otherwise we just let it go.
You can also set a delayed ring on the button.
I know this is all probably old school stuff left over from when a ring group didn't have many features like cascade ring etc...