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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Dogbreath on February 05, 2018, 12:57:07 PM

Title: No MOH or ringback after interflowing
Post by: Dogbreath on February 05, 2018, 12:57:07 PM

Using an ACD path to play a RAD and then interflow to a multicall group. For some reason there is no ringback or MOH when the call interflows - the caller hears the RAD, and then silence until somebody picks up the multicall. Embedded MOH is configured and working - if I place the caller on hold I get the expected MoH. What else to check?

Title: Re: No MOH or ringback after interflowing
Post by: sarond on February 05, 2018, 08:56:35 PM

Check the MOH of the ACD Path, there is a setting in there as well.

Title: Re: No MOH or ringback after interflowing
Post by: Dogbreath on February 06, 2018, 05:19:10 AM

The Audio Source is set to None on the ACD path because I want it to use the system default MoH ['None' is a very confusing name for this]. Yes, embedded is selected in System Access Points.