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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: elieHELOU on July 26, 2017, 05:26:01 AM

Title: mitel 3300 AX not working with pms opera
Post by: elieHELOU on July 26, 2017, 05:26:01 AM

this is from opera guy

"Please note that the interface installed at your property is a PBX interface, which only provides check-in, check-out and do not disturb commands, and has nothing to do with posting charges.

Mitel support stated that they do not send to opera any command from their side, and that is currently the main issue as I am not getting even a “link start” command.

Please get a clear clarification from Mitel on what is installed and how we are supposed to proceed from this point

Title: Re: mitel 3300 AX not working with pms opera
Post by: acejavelin on July 26, 2017, 09:53:48 PM

Have you used the PMS Emulator app from Mitel to test at the iPocket if it is talking properly?

Typically you have 3 interfaces from a PBX to PMS, a PBX interface for check-in, check-out, moves, DND, etc., a Voicemail interface that gets check-in/check-out information for guests (it does NOT get that from the PBX interface), and a SMDR interface that interfaces to either the PMS directly if it costs calls, or to a call cost accounting unit such as a Tel Electronics Inn Form XL.

Title: Re: mitel 3300 AX not working with pms opera
Post by: elieHELOU on July 27, 2017, 03:50:18 AM

the pms is opera fidelio installed on a virtual machine. connection to the mitel 3300 ax is through IP.

i tried a PMS emulator works fine. but the opera nothing id working.

Title: Re: mitel 3300 AX not working with pms opera
Post by: x-man on July 27, 2017, 05:17:53 AM

Can you telnet to the correct IP port from the virtual machine?