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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Crowtalks on July 18, 2017, 08:29:45 PM

Title: MiVB 8.0 cust wants CID number to display before call is answer instead of name
Post by: Crowtalks on July 18, 2017, 08:29:45 PM

Currently, this customer sees name display on CID info before the call is answered. They want the number to display instead. In my previous like, in the Nortel universe, you had the ability to change whether the name or number displayed first. Does the 3300 or the 5000 have this ability?

Jim

Title: Re: MiVB 8.0 cust wants CID number to display before call is answer instead of name
Post by: BlackSunshine on July 18, 2017, 10:02:08 PM

You can have name and number deliver at same time...my 3300 with PRI does it

Title: Re: MiVB 8.0 cust wants CID number to display before call is answer instead of name
Post by: b_hackbarth on July 19, 2017, 01:31:05 AM

In the 3300 check the COS for an option, I think it named ANI display number only   or something close to that.   If not enabled, the user can hit a softkey (depending on phone model)  to toggle between name and number.   If your phone has a big enough display, you may get both, otherwise you'll get a softkey, or just the name.

In the 5000 there is a phone flag,  Display Outside Name.  If it's set to Yes I think you can toggle with feature 379, if set to no I think you just get the number.

Title: Re: MiVB 8.0 cust wants CID number to display before call is answer instead of name
Post by: Crowtalks on July 20, 2017, 10:55:19 AM

Thanks for the answers

Jim