Topics

1

Mitel MiVoice Business/MCD/3300 / camp on tone and repeat

« on: September 18, 2011, 01:46:18 PM »

Hi All
I want to active camp on tone on internal and external calls and I want to repeat this tone every 5 sec I tried:
1.camp on tone time in cos =5
2.camp on tone repeating in system option =5
But when a call receives for a busy extension I just hear the tone once.

how can repeat this tone every 5 sec (internal and external)?
thanks. 

2

Mitel MiVoice Business/MCD/3300 / AA and Co trunks stay busy

« on: August 20, 2011, 11:28:03 AM »

Hi all
I faced this problem recently , after I defined AA on CO trunks.
actually I set up AA on AA like:
press 1 to ext 190.
press 2 to ext 191.
...............up to 6 go to operator.
so when the caller waits and the (for example 190) answers the call
every things fine and the trunk release after on-hook.but mention problem occur when a caller disconnects the call between RAD playing in this case the line stay busy about 150 sec and then go to operator.I know this is about busy tone detection (maybe)but I am looking a solution ,that it disconnect line immediately ,even between the RAD playing.

any idea???

3

Mitel MiVoice Business/MCD/3300 / 3300 LED ,all of them turned on

« on: July 08, 2011, 10:19:02 AM »

Hi all
I face a new problem on Mxe III 3300,and I am looking for solution:

On mxe all led turned on and I could not able off them,I installed software again but the problem still exist(also the remote alarm button show disabled),what is your idea?
alarm LED has orange/red/yellow.

4

Mitel MiVoice Business/MCD/3300 / sip trunk between mitel and cisco

« on: May 16, 2011, 12:53:49 PM »

Hi all
I am newbie in mitel and i have a problem on sip trunking .
I created a sip trunk between mitel and cisco and it works fine but there is a problem about RAD playing.
1.when cisco user calls to my ACD path and if the agents be free on of the ringing and get call successfully but when mitel agent put th call on hold the cisco user dose not hear music on hold.

2.when agents be busy (in normal and external callers) the external callers hear your are in Q,but
when a cisco user calls to busy acd path when the RAD starts playing the call disconnect suddenly.

please help me .