Messages

46

MiVoice Office 250/Mitel 5000 / 8660 phone picks up calls without lifting handset

« on: October 24, 2016, 03:11:01 PM »

Hello,

I have a user who says his phone will answer calls without picking up the handset. I have had him dial feature code 361 to turn auto I/C access off. That seems to fix it but he claims it keeps happening by itself. I have told them that he could be dialing that feature code by not hitting an outgoing line first. Is there anything else that could cause this to happen without turning auto I/C access on?

47

MiVoice Office 250/Mitel 5000 / Re: 5330 phone line is blinking green

« on: October 21, 2016, 01:50:12 PM »

Yes the phone does have a cordless handset. I will see about upgrading the software. Thank you.

48

MiVoice Office 250/Mitel 5000 / 5330 phone line is blinking green

« on: October 20, 2016, 09:32:59 AM »

I have a 5330 phone the once in a while line 3 will blink a green light as if a call was coming in. The user picks up the phone but it is dead air and the light will not clear basically making that line unable to use. Is there a way to clear that? I have reset the phone system in the past but right now is a very busy time to take the phones down so I am looking for another solution. Thanks.