Messages

31

MiVoice Office 250/Mitel 5000 / Re: Unsupervised conference call

« on: December 19, 2017, 01:42:43 PM »

Yep, checked and somehow that ext. was flagged as primary attendant instead of the admin's phone, also had the flag for attendant which I marked as no. Hopefully that solves it. Thank you for the help!

32

MiVoice Office 250/Mitel 5000 / Re: Unsupervised conference call

« on: December 19, 2017, 01:00:49 PM »

I dont think the salesperson is ever aware that someone conferences on the call. And it is always the same extension that rings and displays unsupervised conference call.

33

MiVoice Office 250/Mitel 5000 / Re: Unsupervised conference call

« on: December 19, 2017, 12:27:27 PM »

The salesman is using a mitel phone as well. 8660.

34

MiVoice Office 250/Mitel 5000 / Re: Unsupervised conference call

« on: December 19, 2017, 12:03:05 PM »

No the calls that phone picks up are calls that are already in progress outside of the company.  For example a salesman on the phone with a customer using an outgoing line is in progress and this phone suddenly rings and on the display show unsupervised conference call and that user can now here the conversation between the salesman and customer. No conference was ever started.

35

MiVoice Office 250/Mitel 5000 / Re: Unsupervised conference call

« on: December 19, 2017, 11:15:16 AM »

But no one is starting a conference call, Thats what I dont get. How does it happen in the first place?

36

MiVoice Office 250/Mitel 5000 / Unsupervised conference call

« on: December 19, 2017, 10:13:54 AM »

We use the Mitel 250 system and one of our 8660 phones rings and shows on the display unsupervised conference call. If the user picks up the phone they can listen to other phone conversations without the other people knowing that they are on the line. How can I stop this?

37

MiVoice Office 250/Mitel 5000 / Voice mail forwarding to another extension

« on: November 20, 2017, 09:02:26 AM »

I have a user who when he hits his voice mail button it rings a different extension at another location. What feature code disables this so he can access his voice mail?

38

MiVoice Office 250/Mitel 5000 / Do not Disturb

« on: August 24, 2017, 10:40:56 AM »

Is there a way to over ride phones from being able to use Do not Disturb?

39

MiVoice Office 250/Mitel 5000 / Re: One way audio on 86X phone

« on: April 28, 2017, 12:01:02 PM »

The problem seemed to have fixed itself. The phone is working correctly today.

40

MiVoice Office 250/Mitel 5000 / Re: One way audio on 86X phone

« on: April 28, 2017, 09:12:04 AM »

Yes also any other phone at his site is fine. It is only the phone affected.

41

MiVoice Office 250/Mitel 5000 / Re: One way audio on 86X phone

« on: April 28, 2017, 09:04:36 AM »

It happens between any other site, on site I believe is fine.

42

MiVoice Office 250/Mitel 5000 / One way audio on 86X phone

« on: April 27, 2017, 06:08:09 PM »

I have a phone that when he calls an extension outside  the local network like from one location to a second location he cannot hear the person on the other end. Is there a feature that he may have accidentally dialed to cause this? I can hear him but he cant hear me. Are location are tied together by VPN which allows store to store 3 digit ext calling. 

43

MiVoice Office 250/Mitel 5000 / 8660 phone not going to voice mail

« on: December 30, 2016, 09:54:31 AM »

I have an 8660 phone that when calling internally the phone is not going to voice mail. I checked and that ext does have a voice mail set up. I am sure there was some feature code accidentally set on this phone. How can I  get it to go to voice mail again after so many rings? Thank you.

44

MiVoice Office 250/Mitel 5000 / Re: Enable caller ID

« on: December 20, 2016, 02:47:04 PM »

We do have it just cannot find where to enable on our lines.

45

MiVoice Office 250/Mitel 5000 / Enable caller ID

« on: December 20, 2016, 01:55:25 PM »

Where do I find the setting to enable caller id in the MiVoice Office 250 system administrator and diagnostics software?