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Messages - Tech Electronics

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1
thenewguy,

The 6940W came out after the last update of the MiVO-250 so I am not sure it will work with the MiVoice Office Application Server.

Sorry,

TE

2
static1701,

You can look at the version of software though the keypad button next to the display, just look through the menus.

As for the password you defaulted it when you defaulted the database, but good new you still have the licensing associated with it.

Thanks,

TE

3
subdivisions,

Typically, this was an issue when the PC was on a different network and could not access the system IP address.

Try a port scanner on the PC pointed to the PBX and see which ports are open and which are not.

I can't remember but I think the port is either 4000 or 44000.

Thanks,

TE

4
Jeff,

I remember when you first got on the forums awhile back so it is good to hear that you are going to finally get to retire and enjoy your time there.

Thanks,

TE

5
MiVoice Office 250/Mitel 5000 / Re: Mivoice 250 Auto Attendant
« on: April 25, 2024, 02:59:40 PM »
Spztc1,

When you look at the menu options what do you show option 3 going to?

I assume based on your text that it is supposed to be a Hunt Group of some sort which the AA should be able to route to without a mailbox or extension ID.

I would try deleting the programming in option 3 and recreating it.

You may also want to try a different digit to see if the problem is a DTMF issue and not a problem with the Call Routing Announcement.

Thanks,

TE

6
Jeff,

I am going to assume you don't have copper that would allow you to connect directly to that site.

That being said it depends on whether or not you want it to be in a Page Zone or not. As you probably already know you can only put Digital/IP Phones, Trunks or Paging Interfaces in a Page Zone, basically no direct SIP devices.

Now that doesn't mean you can't use something like the Valcom V-811A or V-821A and then push that over via SIP to another Valcom Paging Device, kind of like what you want to do with option 3.

I know Valcom is a bit expensive, but you may be able to find something comparable by Viking Electronics, Bogen or Terracom. Basically, you are looking for a SIP Gateway that will allow you to use FXO/FXS/Paging Interface that would then connect to another SIP Device at the other location. This is assuming that the network is extended between the two sites in one way or another.

Thanks,

TE

7
jrichter,

The best thing is to start at the beginning which would be one of two things.

ISDN Trunks
System > Devices and Feature Codes > CO Trunk Groups > {Trunk Group} > Day Ring-In Type

SIP Trunks
System > Devices and Feature Codes > SIP Peers > SIP Trunk Groups > {Trunk Group} > Trunk Group Configuration > Day Ring-In Type

Regardless of which one it is you need to make sure that the Day Ring-In Type is going to the Call Routing Table you want to use for Blocking. I am not going to refer to them as Day or Night as technically that is just a label you assign to the Call Routing Table.

Inside of the Table [System > Trunk-Related Information > Call Routing Tables] you need to make sure three things happen.

1. The Call Routing Key is set to Outside Party Number.
2. The Pattern that is coming in matches what the system sees.
3. The last two Patterns [E and +] sends the call to a Call Routing Table that has a Routing Key set to Trunk Number so it gets routed based on incoming DID pattern.

Hopefully that allows you to find the issue you are having. If you think all of the above is correctly configured, then we can look at what Pattern you have versus what Pattern the system sees.

Thanks,

TE

8
MiVoice Office 250/Mitel 5000 / Re: Low Volume On One Phone To Some Numbers
« on: February 23, 2024, 08:52:04 AM »
achri332,

Are you sure it isn't just that phone drops to G.729 and the audio compression and lack of comfort tone are making it seem as though it is low audio?

Thanks,

TE

9
MiVoice Office 250/Mitel 5000 / Re: Restoring new flash card from backups
« on: February 15, 2024, 08:19:57 AM »
jjc8008,

So, if your old vendor sent out a compact flash and they didn't have access to the licensing then the licensing attached to it isn't yours, technically.

Anyway, hopefully, your new vendor is aware enough to walk you through the process or better yet sends out someone who can do it all correctly for you.

I hope you kept the original Compact fFash as that is the one that has your licensing associated with it and that is the one Mitel will want back from your new vendor after they change the ARID to the new Hardware ID of the new Compact Flash.

Thanks,

TE

10
MiVoice Office 250/Mitel 5000 / Re: Restoring new flash card from backups
« on: February 14, 2024, 12:31:19 PM »
jjc8008,

If you are doing this yourself, you need to know a few more things that are not obvious at first.

1. Do you have the new license key for the new Compact Flash?
2. What version is the ARID expect to be at?
3. What version is your system currently at?
4. What version is the Compact Flash at?
5. Do you have the software to upgrade or downgrade the Compact Flash/System?
6. Do you know how to upgrade or downgrade the Compact Flash/System?

I would use the full backup if I were you as it not only loads the Database it also loads the Music on Hold and any prompts you have for Auto Attendants which doesn't happen with the regular backup. It will also allow users to not have to setup their mailboxes again, but that is a minor issue compared to having the system operational and taking calls as soon as the database is installed.

Thanks,

TE

11
phoneman2010,

I haven't seen that error myself, but it could be that you need to reinstall the System Administration & Diagnostics software again.

I recommend installing 6.3 SP4 and then 6.3 SP7 and then any DB Programming software versions you use to get into your sites.

Once I did this, I haven't had any issues with accessing any databases so far.

Thanks,

TE

12
MiVoice Office 250/Mitel 5000 / Re: Restoring new flash card from backups
« on: February 14, 2024, 08:09:25 AM »
jjc8008,

Are you the one making the change or are they sending a technician to make the change?

If you are doing it, then make sure that you don't throw away the old Compact Flash as Mitel is going to want that back or they will charge you a few thousand dollars as they see two compact flashes with the same ARID [Application Record ID].

Thanks,

TE

13
jjc8008,

You really need to go to the Vendor that installed it as they hold the licensing in the AMC.

Otherwise, you will need to get it transferred to either Mitel Direct or another VAR which costs money.

Thanks,

TE

14
Subdivisions,

You can remove the screws holding the handset together and see what type of battery is located there.

It depends on the version of handset you have on whether it is soldered in or not. The values of the batteries should be on the label of the batteries and you just need to find a similar one.

Thanks,

TE

15
SIP On Mitel / Mitel's new Analog Gateway is a Dinstar
« on: December 22, 2023, 10:45:31 AM »
Everyone,

I was just going taking the new MiVB 10.1 training and they were referring to their new AG4124 Analog Gateway.

https://www.mitel.com/document-center/devices-and-accessories/networking-equipment/ag4100-analog-gateway/ag4124/all-releases/en/ag4124-analog-gateway-administration-guide

Having seen this interface before I immediately remembered the Dinstart DAG2000-24S being similar.

After I looked at it more closely, they are exactly the same.

https://www.dinstar.com/analog-voip-gateway/24-fxs/

Thanks,

TE


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