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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: magnus on December 07, 2017, 11:06:10 AM

Title: Poor audio / one way audio
Post by: magnus on December 07, 2017, 11:06:10 AM

I have a client that is getting random one-way audio.

The customer can hear them but the agent cannot hear the customer.  One of the managers was doing call monitoring at the time and could hear both sides of the conversation fine.

This is a release 7.2 SP1 Pr1 system with PRI.

What do I do to check for audio issues in the logs or in tracing?

Title: Re: Poor audio / one way audio
Post by: ZuluAlpha on December 07, 2017, 12:55:06 PM

Is there a headset involved? It sounds like a headset problem.

Title: Re: Poor audio / one way audio
Post by: magnus on December 11, 2017, 12:04:37 PM

I realize I wasn't clear.

This was apparently happening with all the agents not just one.