Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: armstr_a on January 18, 2011, 09:45:32 AM

Title: Call Divert not working from a certain external line??
Post by: armstr_a on January 18, 2011, 09:45:32 AM

Hi,

I have a Mitel 3300 setup and a couple of members of staff have a divert feature key to each other. Testing from my mobile the divert works as it should but calls coming from a certain office externally seem to bypass the call divert on the handset and just ring out on it? I have checked the settings for the diverts and re-applied. Any idea what could be causing this?

Thanks in advance

Antony

Title: Re: Call Divert not working from a certain external line??
Post by: wiseguy on January 18, 2011, 11:20:43 AM

Are these phones part of a group?

Title: Re: Call Divert not working from a certain external line??
Post by: armstr_a on January 18, 2011, 11:33:48 AM

Hi,

The 2 numbers in question are in a pick-up group together, no other groups though.

Thanks

Antony