Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: cback85 on June 15, 2015, 03:54:45 PM
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Hello I am a newbie to this forum and to the Mitel platform........so please be gentle....
I am trying to figure out which log I can be looking at to figure out a problem I am having with a user that is not receiving advanced um voicemails in her email. I have her E-Mail Alias setup as firstname.lastname and that is also her Active directory login info as well (firstname.lastname) I was told these had to match for advanced UM to work.
I did try doing a test voicemail myself and she never got it in her email. So again where can I check to find out the problem could be?
Thanks.
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Start by looking in the maintenance/software logs to see if there is anything there.
Is anyone's VM being sent to their email?
Ralph
BTW: This is the embedded VM correct?
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Yes mine I know is working just fine.
yes nupoint voicemail
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NuPoint voice mail is not embedded.
I've moved your post to the Applications section.
Ralph
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Can you double check the alias that you are using? In my org, we use what would be the exchange alias in AD which is first initial and first 7 characters of the last name. And also make sure that you entered something in the password field- Advanced UM on Nupoint will use the exchange super user but the actual mailbox will never enable unless you 1- change the FAC to Adv UM and 2- enter the correct alias and enter something in the password field. There is a command that you can enter if you putty into the Nupoint, as root, that will allow you to monitor real-time exchange activity such as mailbox initialization, etc.
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We use full email address under Standard Email #1. Maybe try putting in your email address and leaving a message for that extension to see if it works.
UM Audio Encoding: GSM 6.10
Standard UM Email Address 1: