Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: sunspark on September 25, 2017, 11:44:09 AM
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Hi guys ,
I created a call flow line group basic (attached)
On the other hand I do not know what I have to do in Pbx side to make arrive my external number to this call flow.
Thank you for your help.
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It depends how you have it set up. It looks like you have blind transfers set up in the Call Director so they would need to go to a speed call on your MCD that makes the external call.
Conversely you could set up an Alternate Transfer in the Call Director with the Dial String S+[Number]+H and it should work too. Keep in mind to follow ARS routing like the Call Director is dialing the call from a phone. If you need to hit "9" for an outside line it would look like S+9[Number]+H. S is like pressing the switch hook and H puts the call on hold while it waits for an answer. If there is no answer the Alternate Transfer can have a timeout destination in the call flow.
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Normally I create a mailbox with the call flow and direct the calls to that instead.
I must admit I haven't done it with Line Groups.
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Thank u ZuluAlpha and sarond for you answers
@Sarond , do u have " how to" exemple to do that with mailbox ?
Thanks.
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My Line Group is set with
Application: NuPoint Voice
User Interface: Call Director
Then enable Feature COS 292 (Enable Call Director) for the mailbox.
You can then edit by logging into the web portal of the mailbox and you will get a Call Director tab
Alternatively you can log into the server-manager then navigate to the NuPoint Web Console/Call Director/Call Flow and edit the mailbox as well.
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I apologize, I misread the question and stated how to get the call out and not direct an incoming call to the call flow.