31
MiVoice Office 250/Mitel 5000 / Re: Forwarded call drops after 10 minutes
« on: August 27, 2015, 11:10:02 AM »
I stopped using Forward since I preferred DEE, but I will test it at my next opportunity.
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32
MiVoice Office 250/Mitel 5000 / Re: Forwarded call drops after 10 minutes
« on: August 26, 2015, 09:44:13 PM »
Twinned. DEE.
33
MiVoice Office 250/Mitel 5000 / Re: Forwarded call drops after 10 minutes
« on: August 26, 2015, 12:07:47 PM »
Working from home today, I'm able to observe more behavior. I took a twinned call from an internal number to my extension - which ended at my mobile. That call blew past the 10 minute mark no problem. Was probably more like 20!
Later in the day, I got an external call to my deskphone - that was forwarded to my mobile. That dropped at the 10 minute mark.
So, the distinction is between internal and external calls - as far as I can tell.
Suggestions?
Later in the day, I got an external call to my deskphone - that was forwarded to my mobile. That dropped at the 10 minute mark.
So, the distinction is between internal and external calls - as far as I can tell.
Suggestions?
34
Mitel Software Applications / Just upgraded to Windows 10 at home and...
« on: August 24, 2015, 07:27:55 AM »
MiCollab fired right up and connected fine. This was the standard Windows 10 download upgrade in place. So, MiCollab was already running on my Win 7 x64 setup.
Nothing more to report.
Nothing more to report.
35
MiVoice Office 250/Mitel 5000 / Re: Forwarded call drops after 10 minutes
« on: August 21, 2015, 05:07:50 PM »
Looking at the call history on my Mobile, I'd say that the call length was between 9 and 10 minutes. So, changing the settings did not seem to affect this issue. I think it's time for a ticket to Mitel. Will let you know what I find.
36
MiVoice Office 250/Mitel 5000 / Re: Forwarded call drops after 10 minutes
« on: August 21, 2015, 11:08:52 AM »
I finally experienced this for myself - even after making the changes suggested. I'm using DEE and had to go to the server room, so I transferred the call from my desk phone to my mobile #388 and the call drops in the middle of the conversation. Finally had to call directly back.
Any other settings? Or is this a call to Mitel?
Thanks.
Any other settings? Or is this a call to Mitel?
Thanks.
37
MiVoice Office 250/Mitel 5000 / Re: Forwarded call drops after 10 minutes
« on: August 13, 2015, 08:27:48 AM »
found it and made the same adjustment as before. We'll see how that works.
Thanks.
Thanks.
38
MiVoice Office 250/Mitel 5000 / Re: Forwarded call drops after 10 minutes
« on: August 12, 2015, 04:55:38 PM »
Does changing the setting require any kind of reboot afterwards? The user just reported back that the call dropped after about 10 minutes.
39
MiVoice Office 250/Mitel 5000 / Re: Forwarded call drops after 10 minutes
« on: August 12, 2015, 02:48:59 PM »
Thanks. It was set to 20. The default is 5 !
I changed it to 240.
I hope there's no bad side effect to the change.
The Timers and Limits section - I've never looked at it before. I bet I could do a lot of damage there.
I changed it to 240.
I hope there's no bad side effect to the change.
The Timers and Limits section - I've never looked at it before. I bet I could do a lot of damage there.
40
MiVoice Office 250/Mitel 5000 / Re: Forwarded call drops after 10 minutes
« on: August 12, 2015, 02:34:42 PM »
Thanks for the quick reply.
If you know, off-hand, can you tell me where I would find that in the 5000 Admin DB?
And, what would be an appropriate number to put in there? Why is there even a limit?
Thanks.
If you know, off-hand, can you tell me where I would find that in the 5000 Admin DB?
And, what would be an appropriate number to put in there? Why is there even a limit?
Thanks.
41
MiVoice Office 250/Mitel 5000 / Forwarded call drops after 10 minutes
« on: August 12, 2015, 02:17:30 PM »
I have a staff person who forwards his phone to his mobile. At this time, I don't know if this is a straight forward, or a "twinning" using DEE.
When he answers a forwarded call and the call goes for more than 10 minutes, the call drops. This is happening repeatedly for him. I've not seen this before, but I don't think most, if any, of my fowarded calls go that long.
Can someone direct me as to where I should be changing settings to correct this issue?
Adam in DC
When he answers a forwarded call and the call goes for more than 10 minutes, the call drops. This is happening repeatedly for him. I've not seen this before, but I don't think most, if any, of my fowarded calls go that long.
Can someone direct me as to where I should be changing settings to correct this issue?
Adam in DC
42
Mitel Software Applications / Re: UCA user gets logged out
« on: July 29, 2015, 01:00:08 PM »
Other than an uninstall / reinstall...I'm not sure. However, I recently learned that if you choose "modify" instead of uninstall, you can check the server name.
43
Mitel Software Applications / Re: UCA user gets logged out
« on: July 28, 2015, 09:55:32 AM »
I remember that version 4 could only handle one login at a time - so if I logged in on one pc, it would log me out of the other pc. Maybe there is a log file that will provide added information?
44
MiVoice Office 250/Mitel 5000 / Re: Time to Voicemail - internal vs external
« on: July 16, 2015, 11:03:03 AM »
I will try. 
I take it that creating some kind of fall back to VM with the call forwarding is a more difficult proposition. I'm inclined to use my email solution for now.
I take it that creating some kind of fall back to VM with the call forwarding is a more difficult proposition. I'm inclined to use my email solution for now.
45
MiVoice Office 250/Mitel 5000 / Re: Time to Voicemail - internal vs external
« on: July 16, 2015, 10:40:24 AM »
"Ring Cadence" I've learned a new term. So, if the Forward Initiate Timer is set to "24" which I assume is 24 seconds, then it's the same internally and externally. The illusion of longer time internally is just that...an illusion because of the different ring cadence. Is that a correct understanding?